[Resolved]  IFB Industries — Machine making excessive vibration while spinning

We brought the washing machine IFB from M/s.Giria's investment corporation from domlur intermediate ring road domlur bangalore -71 on 16th may 2010 the company person give the demo of the washing machine senator dx on 19.05.2010 at about 4 pm in the evening one mr.lawrenace from customer care after the demo we put the clothes for washing, washing machine started coming heavy sounds while running in anticlosewise direction again we launched the complaint to the customer care on 19.05.2010 evening, they replyed that the service man will be sent to our residence to look into this issue, on 20.05.2010 one mr.purushotham has visited our house at 5.30 pm on 20.05.2010 to look the issue and he opened the brand new machine back plate and saw the sound his coming from which part, then he removed the belt also and then he said their is the problem in the pully and motor which was rubbing very sharply outside the drum. we had demanded to replace the machine to the service dept and at the same time we complained to the dealers also to replace the machine, service care people says they wants to repair the machine, in turn we informed the dealer this is the status, dealer told us not to allow for the service since it is new machine, it has to be replaced by new now. we have to wait to the dealer, dealer has assured us that the replacement will be given . today IFB Washing machine are coming to the market in such a bad conditions.