[Resolved] IFB Industries — Faulty IFB Washing Machines | |
I purchased a brand new IFB washing machine in August 2008, from the day one it has not been working. I have have have many complaints to the IFB customer care and service center but they have not bothered to set right the problem. I feel that the company has cheated me and sold me a piece of junk for Rs. 27, 000. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 14 Comments | |
Comments
IFB FULLY AUTOMATIC DIGITAL MODEL — STOPPED WORKING WITH NOISE
I AM IN AHMEDABAD MY IFB WASHING MACHINE STOPPED WORKING SINCE LAST 12 DAYS (COMPLAIN NO[protected] INSPITE OF THE REPEATED REQUEST MORE THAT 25 TIMES TO THE HELP LINE NO SERVICE PERSONS ARE ATTENDING THE MACHINE .NO HIGH OFFICIALS OR RESPONSIBLE PERSONS PHONE NOS ARE AVAILABLE FOR CONTACT .[protected], 32915253, [protected], 30189466, --ARE THE NOS ON WHICH I CONTACT MORE THAN 25 TIMES AND THEY ALWAYS TOLD ME ---STAY AT HOME WE ARE COMING SHORTLY AND I WAIT FOR THEM SINCE 7 DAYS WITH LEAVING MY ALL IMPORTQANT WORKS .THIS IS VERY DISGRACEFUL FOR THE COMPANY AND A BIG PROBLEM FOR ME THAT I HAVE NO HOPE OF SOLVE MY MACHINE PROBLE IN NEAR FUTURE .AND ALSO AS IFB CUSTOMER I DON’T HAVE ANY OPTION AND CONTACT NO. OF RESPONSIBLE ONE TO WHOM I APPROCH .THIS IS REALLY VERY SHAMEFUL FOR COMPANY .
Washing Machine 6 Kg Fully automatic — Old complaint still pending
I had lodged a complaint some time back about improper drying and washing soap being left in the washed clothes.The complaint is still unresolved.
Please get it attended at M-69, Sector-25, Jalvayu Vihar, NOIDA-201301.
Tele-[protected] & [protected] (Mob).
Thanks,
Wg Cdr S.C. Bhutani.
IFB products are very highly priced and their deallers are very arrogant. The feel as if they are doing a favour by selling an ifb product.
1. No proper information about the product in various franchise like pursasaiwakam, perambur, moolakadai.
2. the differenciation between the ifb products itself do not known to the sales executive like IFB Elite with ifb senorita.
3. if there is any direct dealer for ifb in chennai kindly mail us the details
4.the exact rate chart if any
2. the differenciation between the ifb products itself do not known to the sales executive like IFB Elite with ifb senorita.
3. if there is any direct dealer for ifb in chennai kindly mail us the details
4.the exact rate chart if any
Date : 13.05.2009
To,
The Quality Head,
IFB (Washing Machine),
GOA.
KIND ATTN. : MR. RAJESH SHETYE
Sub : Regarding the trouble in my IFB fully-automatic washing machine ‘DIVA’ model.
Dear Sir,
As per my discussion regarding above with your Quality Head, Mr. V.S. Parihar (at Bhopal), the case is still pending for your kind consideration.
Although you would be aware of the case, but still I would like to bring the same to your kind knowledge that my washing machine tears cloths. Ordinary/thick cloths torn like a cut and hosiery/vests, etc. get holed in a group.
Almost none of you executives could detect the defect, even after 6 months’ continuous every type of check up on-site/off-site. I know such cases do not arise in branded item (that’s why people buy branded), but rarely they do, and this could be one of them.
In fact, the problem was from initial but I observed it later and since then I have been complaining the same since last one year, but still the problem persists. I’ve got fad up with the problem because my cloths are being damaged, and the matter is still not being taken seriously. I may approach for my rights to consumer forum.
I request you to please send my cloths back (which have been taken by your executives with a promise to return within 10 days or payment will be given, but even after 1½ months lapsed neither has been done). Should I collect them also from court ! It would also be given to the media as well.
To,
The Quality Head,
IFB (Washing Machine),
GOA.
KIND ATTN. : MR. RAJESH SHETYE
Sub : Regarding the trouble in my IFB fully-automatic washing machine ‘DIVA’ model.
Dear Sir,
As per my discussion regarding above with your Quality Head, Mr. V.S. Parihar (at Bhopal), the case is still pending for your kind consideration.
Although you would be aware of the case, but still I would like to bring the same to your kind knowledge that my washing machine tears cloths. Ordinary/thick cloths torn like a cut and hosiery/vests, etc. get holed in a group.
Almost none of you executives could detect the defect, even after 6 months’ continuous every type of check up on-site/off-site. I know such cases do not arise in branded item (that’s why people buy branded), but rarely they do, and this could be one of them.
In fact, the problem was from initial but I observed it later and since then I have been complaining the same since last one year, but still the problem persists. I’ve got fad up with the problem because my cloths are being damaged, and the matter is still not being taken seriously. I may approach for my rights to consumer forum.
I request you to please send my cloths back (which have been taken by your executives with a promise to return within 10 days or payment will be given, but even after 1½ months lapsed neither has been done). Should I collect them also from court ! It would also be given to the media as well.
IFB is worst... in service...selling they will sell as its best machine. then we will feel that its junk nothing else...
IFB Ex.Plus Washing Machine — fault in machine
i repeat my complaint.machine vibrate & change direction.
this complaint no. is 5-6.
IFB fully-automatic washing machine IS WORST PRODUCT AND SERVICE IS POOR...
IFB Service Center
I have a Digital EX 6 kg - Neptune, Serial no 06.101778
On 2 years extended warranty
Complain # 3337424 recived from the Chennai based call center called " Aegis"
The first complain was lodged on 3rd July '09 and today it is 21 - 8-09
We have visited the service center and made several request. The enginers just come in and make some correction only to face the same problem.
We have tried our best to contact the senior service engineer Mr Rajendra Mali but he does not now pick up the phone. If we manage to contact him his standard answere is we will take care of it today
Please give us details for further escalation
Anuradha Duttagupta
A 13, 202 Florida Estate Keshav nagar Mundhuwa - Pune 411036
I have a Digital EX 6 kg - Neptune, Serial no 06.101778
On 2 years extended warranty
Complain # 3337424 recived from the Chennai based call center called " Aegis"
The first complain was lodged on 3rd July '09 and today it is 21 - 8-09
We have visited the service center and made several request. The enginers just come in and make some correction only to face the same problem.
We have tried our best to contact the senior service engineer Mr Rajendra Mali but he does not now pick up the phone. If we manage to contact him his standard answere is we will take care of it today
Please give us details for further escalation
Anuradha Duttagupta
A 13, 202 Florida Estate Keshav nagar Mundhuwa - Pune 411036
Dear sir
I had purchased a IFB Washing Machine- Executive Plus during August 2000, and I have been taking AMC's regularly from the expiry of warranty period. For the past two years the service offered by JS Engineers is very very worst, and now for the past one month the machine is not working. They had informed me that they have to change the drum and the cabinet also.
They had informed me that I have to change the cabinet, which would cost around Rs 3000/- and they will change the drum, I have been kicked from pillar to post, and still the machine is not working till today.
Today somebody has brought one cabinet, and they found that the cabinet was not suitable, and they have brought a used drum for replacement, and they have dismantled the machine and it is lying as this is a work shop (in my house). I had already spent around Rs 1500/- during 23rd July 2009, and still the machine is not rectified.
This is to inform you that the AMC expires during Feb 2010.
I am regretting why I had purchased an IFB Machine, and I dont want to change my machine to IFB and to go in for some other brand, which offers good service.
I want to send my complaint to the consumer forum, as I am not getting any proper response from your side.
J Viswanathan
I had purchased a IFB Washing Machine- Executive Plus during August 2000, and I have been taking AMC's regularly from the expiry of warranty period. For the past two years the service offered by JS Engineers is very very worst, and now for the past one month the machine is not working. They had informed me that they have to change the drum and the cabinet also.
They had informed me that I have to change the cabinet, which would cost around Rs 3000/- and they will change the drum, I have been kicked from pillar to post, and still the machine is not working till today.
Today somebody has brought one cabinet, and they found that the cabinet was not suitable, and they have brought a used drum for replacement, and they have dismantled the machine and it is lying as this is a work shop (in my house). I had already spent around Rs 1500/- during 23rd July 2009, and still the machine is not rectified.
This is to inform you that the AMC expires during Feb 2010.
I am regretting why I had purchased an IFB Machine, and I dont want to change my machine to IFB and to go in for some other brand, which offers good service.
I want to send my complaint to the consumer forum, as I am not getting any proper response from your side.
J Viswanathan
IFB EXECUTIVE ELITE — WANT TO CHANGE DRUM
MY IFB WASHING MEACHINE WER REPAIRED BEFORE THREEMONTHS I COMPLAINT VIA PHONE,MAIL ETC...... MY COMPLAINT NO :3889158 STILL NOW NO ONE TO COME TO CLEAR THE FAULT ................. IFB SERVICE IS VERY POOR I have bought a IFB washing machine model-Elite about a two-three months ago and after the usage of 1 month the washing machine has got a problem and the service people came and said that the board has to be replace.So, I told okay and they told they will replace the board in next 2 days but the did not.When I phone them they say that they will do it tomorrow tomorrow and tomorrow but the haven't still come.I gave the complaint on June 12 but they did not come still.I had another IFB washing Machine model-Digital.It had also got many problems that replacing the board, baring, etc.I am not at all happy with the service and appliances they sell.I am really disappointed with the service and appliances they make.Sometimes, when I call them they just cut the phone and I am very disappointed with IFB.
We possess an IFB Digital Washing Machine. It is the top of the line machine and I spent good money to purchase it. it wasn't even one year old when the hot wash stopped working. I kept running it on a shorter program hoping it might start working on its own. Finally, when it didn't get alright we lodged a complaint and a technician came over to see the machine. He told us the "heater board" would need to be changed and this would cost me app. Rs 5000/- we told him we would pay whatever it costs as long as he got us the proper bill from the company. He said he could not assure that and for that we should speak with the company franchisee for Gurgaon, Mr. Bhatnagar whose shop is located at DLF Qutab Plaza, DLF City Phase 1.
We called him up and his reply was that there is no way the company bill would be shown to us, we would receive only the invoice from his service centre. When we reiterated that we should not be overcharged he said the change of the heater board would cost app. Rs 2500/-. We told him to go ahead and get it changed, thereon he said we should pay him the money in advance only then would he get our complaint attended to. Even though we agreed no one came up to service our complaint.
After being frustrated for more than a week with a faulty machine we decided to go and meet Mr. Bhatnagar at his shop only to be shocked by the response from him. The moment we entered he started shouting at us, saying "your complaint will be attended to as and when we have the time and also make sure you give me the money in advance before I order the part". This really surprised me since we also own another IFB clothes washing machine and dish washer and whenever we've had problems with these they have been repaired without any difficulty and without paying any advance. We also own many other refrigerators and freezers of various companies which have been repaired without any difficulty. I would really appreciate if my machine could be fixed at the earliest possible.
We called him up and his reply was that there is no way the company bill would be shown to us, we would receive only the invoice from his service centre. When we reiterated that we should not be overcharged he said the change of the heater board would cost app. Rs 2500/-. We told him to go ahead and get it changed, thereon he said we should pay him the money in advance only then would he get our complaint attended to. Even though we agreed no one came up to service our complaint.
After being frustrated for more than a week with a faulty machine we decided to go and meet Mr. Bhatnagar at his shop only to be shocked by the response from him. The moment we entered he started shouting at us, saying "your complaint will be attended to as and when we have the time and also make sure you give me the money in advance before I order the part". This really surprised me since we also own another IFB clothes washing machine and dish washer and whenever we've had problems with these they have been repaired without any difficulty and without paying any advance. We also own many other refrigerators and freezers of various companies which have been repaired without any difficulty. I would really appreciate if my machine could be fixed at the earliest possible.
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IFB EX-PLUS washing machine — change of cabinet
I complained on 22.9.08 and got the complain number 2207403 on your 24x7 helpline number . Your technician came and said that the cabinet has to be replaced. I gave him the go ahead to replace the cabinet. But till date I have not yet received any of your personnel or information regarding this. Yesterday (19.10 )I received a new complain number 2316558 . As my machine is under AMC, but still I am facing huge problems . I hope you will kindly look into the matter as soon as possible.