[Resolved]  IFB Industries — Microwave

I had given my microwave oven for repair at your service centre in the second week of July,2009
There has been no information from your end regarding the status of repair.
In the last week of July , I had phoned up your Mr. Deepak Nim who said that the PCB requires replacement and
costs around Rs.3000/=
I had asked him to go ahead.
THere was no further communication.
Around the second week of August , I again contacted and I was told that the PCB has been received and the MW would be ready in 2-3 days.
I rang up again around 25 Aug and I was told by a lady that the PCB did not work and I should go for an exchange and for which the marketing people will contact me'
Today, i.e on 8th September , when I contacted Mr. Deepak NIm , he told me that the PCB will cost Rs. 3000/= and since I had said that I would go for an exchange , no work had been done

I have been served a series o[censored]ntruths since the last 2 months.
It seems that your company is not genuinely intersted in providing service but only to promote sales .
In case you are not able to repair your own products , you should give up the sham .
If I go for a new MW , I'll definitely not go for IFB

My Microwave is still under warranty period. It is not working for the past 2 months . I make a complaint to the costumer care every week . The phone numbers that are given whose ever it is does answer my call . I even called the customer care to connect me to the higher authorities but the person answering the phone just will not. The name IFB has gained for its quality is being totally damaged by the service centres . The complaint registered by me has been closed without even taking an action.I had to register again and even for that no action is being taken. The numbers of Mr Durai, Mr Siva, Ms Priya , Mr Mano I think are all fake as there is no response or it is switched off. I am going to strongly advice people not to buy anymore of this product.

IFB sevice is the worst service i have ever seen in India. If someone is planning to buy IFB product, expect to repair it your self!

bad service and response in ifb microwave product. i make complained for past two months and they don't give response to my call. i need my product immediately. please help me

We are having a microwave of IFB, we have a regular service contract with your company. Since the last two months ,we are facing the problem of power trip of the whole flat when we switch on the Microwave.

We have made several complaints to your service centre & the technician simply says it is due to the electric supply & insisted on us changing the electrical socket, which we have changed but the problem is not solved & after 3-4 visits of the said technician, another senior technician came in to the picture & changed some part but the problem is still at a stand still.

Now since two months it has become very difficult to function with an on and off microwave and with the light tripping again and again. Your technicians simply fail to understand the problem an have no reason for the same.

I request you to please look into the problem immediately and take action on the same.If you cannot solve the problem please replace the faulty defective piece .