[Resolved]  IFB Industries — Does not responding on my complaint

Address:Kurukshetra, Haryana

I have an ifb microwave oven. It is damaged for about 4 months. I have submit complant on ifb site once and their worker comed and opened my oven and said that its machine is damaged, you should replace it. I paid him money and he said that he will return in 10 days. But he again never sees. Ifrom then i submit complaints again and again but they are not responding. There customer care is not responding.
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Mar 15, 2017
Complaint marked as Resolved 
Verified Support
Dec 11, 2012
IFB Industries Customer Care's response
Dear Sir / Ma'am

We regret the inconvenience caused to you.

Request you to please revert back with your contact details and we will attend to your concern immediately.

Alternatively you can also write to [protected]@ifbglobal.com along with your contact details and we shall attend to your concern.

Assuring you the best of our services.

Regards,
IFB customer care
Complaint comments 

Comments

IFB — Not responding

Hi did but IFB serena Sx model 3 months ago on the name of 'Surendranath Reddy' with the mobile number [protected].

The machine started well and all of sudden it's not working. the clothes are inside the machine. It's been 5 days. I must have called atleast 10 times during these 5 days. they say "We will update the complaint and will make sure the issue get resolved today itself." And it never happened, And I am sure they are not going to fix this.

I am not sure how to and whom to complaint about these. we already paid the amount, and what can we do if they do not fix this.

they just robbed the money like this? Can we get justice for this. we paid 22000 Rupess for this machine.
And the clothes are inside the machine with surf water, I do not think they are useful anymore.

can I get the justice for this?

I already in frustation that they didn't respond. I hope atleast you guys respond to me.

the complaint number is 5342578

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