[Resolved] IFB Industries — IFB Senorita washing machine - frequent board failure and poor service | |||
I have purchased IFB washing machine knowing of its good product and service. But I am facing all problems right now. I purchased Senorita washing machine before 2.5 years and faced board replacement 3rd time in row now !!...This time i am totally devasted by the poor response for service. I booked my compliant mid Dec 2012 and yet to have my machine repaired. I had to follow up daily to customer care or the mechanics or their supervisors. I end reaching them after a long time dialing and just to hear NO STOCK of board yet. I am hearing the same for 3 months !!....The worst part is my complaint gets auto closed and i had to create a new complaint again. Any escalation through Customer care # is also of no use...they assure of a call back with solution..but I reached no call from customer care till now....Let them replace the board or replace the machine....Poor quality in board and frustrating after sales service... Recent complaint #[protected] Was this information helpful? | |||
Mar 23, 2017 Complaint marked as Resolved Verified Support Feb 28, 2013 IFB Industries Customer Care's response Dear Ms. Divyambari, Hope your concern has been resolved and you are satisfied. In future for any concerns, you can call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com Assuring you the best of our services. Regards, IFB customer care | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB washing machine Senorita — Poor Servicing and poor quality of machine
My IFB washing machine is under AMC. in December Ist week 2010 i had problem with the machine and it was not working. I had given complaint and the customer care executive had replied that the complaint would be attended within 48 hours. but nobody turned up and only after our repeated calls to the call centre and local chennai office a service engineer attended it after 15 days. now not even one month has passed by we are again facing the problem. the clothes are not at all squeezed properly for which we have made a complaint.Moreover this is not the first time we are having problems with the machine. Once in every two months our machine is not working and we have to call the customer care and book complaint. not only that we have to keep on calling them. This is happening from the date of purchase of washing machine.