[Resolved]  IFB Industries — not attended to complaint even on the 4th day

Address:

Maharashtra

My washing machine stopped working on 12/06/2011 and I filed a complaint the next working day (on 13/06/2011) by calling the customer care helpline no. [protected]. They registered my complaint, giving me a complaint # 6530063 and also providing me with a customer # 1521815. They assured the complaint would be attended to within 24hrs. (the washing machine is registered under my husband's name - Ramendra Singh).
I got a call from the franchise company on 13/06/2011 at 10:29am, which I could not attend as I was at my workplace but when I saw the call I called them around 12pm to inquire and they said that it won't possible to send a service man that day as they've already left for the field and they assured to send somebody the next day (14/06/2011). Next day I received a call from[protected] at 12:01pm from the service man, who said he would visit my house between 1300 to 1700 hrs, to check the washing machine. I waited till the evening but no one turned up.
The next day, 15/06/2011 I again called up the franchisee on[protected] and the gentleman on the phone said that it won't be possible as the service personnel is unavailable but if I remind him by calling him the next day (I.E.16/06/2011) he will surely send the service personnel today. But its 6 pm now and no one has visited nor called to confirm their visit.
This is pure harrassment. The person (at the franchisee) I spoke to on the phone is called riya refused to let me speak to any supervisor of her's, despite my asking her several times.
The customer care executive provided me with ms. Shonali shide's number (supposedly, branch manager, mumbai,maharastra). Her no. Is [protected]. I could not get through her no. So I was provided with the landline nos.[protected]/28835997 which are the franchisee office's nos. And they do not know any shonali shinde.
Please help. This is not the first time ifb has harrassed me like this. Every time I file a complaint, it has always taken them atleast 10-15 days to attend to it.
Please help and I do not know how else to tackle this problem.

Thanking you,
mugdha bhattacharya