[Resolved]  IFB Industries — No entertainment of Post Services

Address:

Jaipur, Rajasthan

I am a user of IFB Fornt loading Washing Machine. The product is good the Post Sells Service is very poor. I register a request with ID "10184632" for service and check up on 19th Jan. None come to attend it. After that I complain the same on on 1st March with complain number "10513736". The service time is 48 Hrs but again I received call on 5th March for this. As me and my wife both are working we cannot get this on weekday that too on Working hours. After that person committed for 16th but again none came to attend as per commited date and time.On 16th March approx at 3:45 pm when I talked to customer care representative in IFB Care; the executive assured me for getting it attended within 48 hours and that too after 6 pm. None attended then also. Now today when I talked to Customer care executive again then I got the feedback that there is no complain mentioned on 16th March and my complain is closed on their portal.

A person purchase a product of good company by paying higher cost in this competative market is just to get better post services. What to talk of better service I have been dumped by the service of IFB care. Please do the needful for the closer of such type of issues so that the customer didn't face such Issue which I am still facing...