IFB Industries — Not attending to complaint since 10 days

I have a 6 Kg Digital IFB washing machine. My permanent ID is:2967993. I have extended warranty till 11.04.15. The machine stopped working and I booked a complaint at toll free customer care on 11.9.13 at 4.45.pm and was assured that the technician would visit within 72 hours. On 10.9.13, even after 72 hours, when no one came, I called again to remind them. Finally at 7 pm, a technician came and said a part will have to be replaced and he would do so on 12.9.13. Ever since then, I have made innumerous calls both to toll free customer care as well as to local franchisee, and they kept assuring me that someone would come that very day.....but no one came. After finally expressing my deep anger and anguish, on calling again, today,on 18.9.13,a technician came...and had the temerity to tell me that he had got the wrong part! So even 11 days after booking my complaint and despite having paid Rs 6292/- for extended warranty, this is the humiliation I have to face. I request you to bring this shoddy customer care service provided by IFB to the notice of whoever deals with it, so that action is taken against the franchisee. Though I personally have no hope from this hopeless company!