[Resolved] IFB Industries — poor after sales service

tyronehome

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

The machine stopped functioning & it is a week now since the complaint was booked with the centralized customer care of IFB. After several telephonic followups on my part, the call was attended & I was informed that the motor needed to be changed - but the problem is still unresolved. The service centre incharge Mr. Mahendra does not receive my call & does not seem bothered to redress the issue. The technicians do not appear to be adequately trained & there is absolutely no dedication to resolving customer complaints.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Complainant2362997

Very poor after sales service, especially for a product that is more expensive than others in the same league.My machine has been faulty for more than 3 weeks, clothes piling up and no one is bothered to fix it. The company is not providing the board that needs to be replaced is the message you get from the service center.

ashish bapodara

from Jamnagar, Gujarat

IFB — AFTER SALES SERVICE

I own IFB Washing m/c - DIVA Model. This machine went down on 26.01.2011. I launched complaint with customer care & loddge complaint no. 53527348 assuring it will be attended within 24 working hours. Company's representative visited m/c & found power supply card faullty. M/c is still lying idle due to want of spares from IFB..This type of customer service IFB is providing for which necessary actions needs to be taken.