[Resolved] IFB Industries — NOT RESPONDING TO COMPLAINT LAUNCH, COMPLAINT NO. 4931722 dt.13/08/2010 | |||
Sir/Madam Sub: Not responding to complaint launched since 13/08/2010 I have IFB fully automatic ,top loaded washing machine (model no 7233 )purchased two years back, after warranty period expiredI have AMC done with IFB. My machine is not working from august ,have launched the complaint ( complaint no 4931722,13/08/2010 ),on 15 august person from IFB visited and found out that some part need to be replaced ,since then nobody came from IFB to replace that part. I tried to contact service incharge of IFB Industries Mr.shrikant ([protected]),but got very bad response he never takes up call and if does so,he pass on all blaim to IFB industries . Now I am frustuated from spending hours on phones so that atleast someone else picks up the call and listen to complaint . Consumer court is my last hope ,I wish you guys would not dissapoint me and would take early action as soon as possible. Thanks Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
I was allured by the big name of your company and purchased IFB Microwave Oven Model 25SCI in Decembeer 2006. Since then it had been giving satisfactory serice except that it door is very hard and very difficult to open and to shut. W as not corrected by the Mech. who attended my complaint saying that the door of this model is hard in all the pieces of this mode.
I have AMC for this owen since 04.06.2010.The owen stoped functioning all of a sudden on20.09.2010 and I made a complaint at the customer care centre on21.09.2010 vide complaint No.5125945. Some one visited my site on the same day and told that its PCB is out of order and some lone else will come to set it right within a coouple of days. But instead of a Mechanic one Raja Ram a Rehri .puller came to my residence with the Receipt of M/S Creative Engineers, Mariwala Town Manimajra and took away the Microwave Oven saying that it would be repaired in the workshop and that a sum of Rs.150 will be charged as fare for carrying it and bringing it back.. The firm when conctacted on 27.09.2010 informed that another 4-5 days would be required to repair it. They should have not collected it if they had not the spare part in their stock
My concern is that a lot of time has been taken in responding to my complaint and that the Microwave could have been repaired at my place instead of taking to the premises of the firm and that the charges for carrying to the workshop should be borne by them if it was not possible for them to repair it at my residence. PCB is not so heavy or difficult part to replace at the place of the customer. Moreoveer the charging Rs. 150/- is rather on very high side. The workshop is hardly 2..5 KM from my residencde and any rickwhaw may charge 15-20 Ruppes for this distance.
Hope you will get my concerns resolved immediately.
Regards,
HR GANDHI Customer Code 1308918,
Mob.[protected]
I was allured by the big name of your company and purchased IFB Microwave Oven Model 25SCI in Decembeer 2006. Since then it had been giving satisfactory serice except that it door is very hard and very difficult to open and to shut. W as not corrected by the Mech. who attended my complaint saying that the door of this model is hard in all the pieces of this mode.
I have AMC for this owen since 04.06.2010.The owen stoped functioning all of a sudden on20.09.2010 and I made a complaint at the customer care centre on21.09.2010 vide complaint No.5125945. Some one visited my site on the same day and told that its PCB is out of order and some lone else will come to set it right within a coouple of days. But instead of a Mechanic one Raja Ram a Rehri .puller came to my residence with the Receipt of M/S Creative Engineers, Mariwala Town Manimajra and took away the Microwave Oven saying that it would be repaired in the workshop and that a sum of Rs.150 will be charged as fare for carrying it and bringing it back.. The firm when conctacted on 27.09.2010 informed that another 4-5 days would be required to repair it. They should have not collected it if they had not the spare part in their stock
My concern is that a lot of time has been taken in responding to my complaint and that the Microwave could have been repaired at my place instead of taking to the premises of the firm and that the charges for carrying to the workshop should be borne by them if it was not possible for them to repair it at my residence. PCB is not so heavy or difficult part to replace at the place of the customer. Moreoveer the charging Rs. 150/- is rather on very high side. The workshop is hardly 2..5 KM from my residencde and any rickwhaw may charge 15-20 Ruppes for this distance.
Hope you will get my concerns resolved immediately.
Regards,
HR GANDHI Customer Code 1308918,
Mob.[protected]
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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This is to inform you that I am one of your customers using IFB Mirowave for couple of years and i have never seen this type of miss commitment and I do not expect these type of casual approach from a esteemed company like IFB.
I have launched a Complain dated: 23rd Sept 2010 and Complain Number is 5155408 and today is 26th September 2010 and no one from your organization has even given any importance to this complain and when followed they have one common answer that our people are on the way to your place they will come.
Since I was committed from your service team that this will be catered in 24 hrs and this small issue will be resolve but no body has any accountability for this.
I am writing with a ray of hope that some one will hear our voice and things will get resolved, you can understand that how pathetic service is given by IFB and I was planning to buy a dish washer from IFB, now I feel I was going with a wrong company.
Thanking you.
Regards,
Sandipon Chatterjee