IFB Industries — service for ifb washing machine

I am residing at No.70/54, 6th street, Kamaraj nagar , Avadi , Chennai.71 I am owning a Front loading washing machine IFB make model Senorita with serial number 42621 and the customer code for AMC/matrix is 1950998. My washing machine is faulty now having some sounds while operation and I have complained in customer care the no[protected] today morning at 10 ' A.M [20/8/13]. My complaint number is 10760756.AMC doneby MATRIX on 21/11/11. on 21st a technician K.Ramadoss, [protected] came and told board has to be changed. from 22 nd to till date I am talking through phone customer care .[protected], [protected]repeatedly for more than a week. daily they are telling tomorrow they will come. but no one has turned up.A company having such a branded name and it seems to have such a poor service. I kindly request your goodself to attend the fault as early as possible.