[Resolved] IFB Industries — Non compliance of AMC services-Spares

Bharatsinh

Address:

Surat, Gujarat

I have given Annual Maint Contract to IFB for service and spare parts from 13th Nov., 2009 to 12th Nov., 2010 for my
Washing Machine (Front Load, IFB: MODEL-Sanetor 6 kg, Cust ID# 766187).
My machine is out of service and I have logged in complain to IFB for the same.
the details are as follow;
Comp # 4929350 Date: 12th of Aug 2010
Customer Service contact No.: 39004321.
I am in continues follow up with Dharmendra Dodia: [protected].

But, so far my machine is out of service and nothing is moving positive. They only gives me dates and excuses for not doing it.

I request you to take this complain and do the needful to take the approprite actions.
We are suffering a lot because of this problem.
Regards,
Bharatsinh Parmar - [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vinodchithore

from Mumbai, Maharashtra

IFB — Non compliance

I am vinod chithore. My wife has given complaint foe IFB washing machine which is under AMC to call center. The responce was there after 2 days. Technician carried out repair. Charges were paid. But machine has stoped working. Complaint is given under no4706275 at call centre ph no 28839823. Technician came after 3 days.Complaint is still pending.After enquary with call centre i came to know that some part is comming from Goa and m/c can not be repaired for another 5 days.This is frustating.After so much follw up also the service is very [poor. Can i get a relief? Call me [protected]