| Address: | Tiruchirappalli, Tamil Nadu |
dear Sir/Madam,
we have been your customer for many many years. we take our AMC every year with the company through your representative. on 03/05/2010 we called your toll free number[protected] regarding a complaint. we were given the USER ID 803738 and complaint No. 4464149 stating that they will send a service engineer towards that. promptly nexd day an engineer came - diagnosed the problem - assured to come with some spares to replace and rectify on the subsequent day. but to our surprise none turned up for more than 15 days. we kept on calling the toll free No. and other contact numbers given by them. but no response at all. at last on 21/05/2010 another engineer came and diagnosed differently - again assuring to return back with some spares he left. there after no response at all till date. we are finding it extremely difficult to forego AMC and look for some alternative. under the circumstances kindly guide as to the next course of action whether the problem will be solved? or should we resort to the consumer redressal mechanism as the last resort? it is very strange when people are after us for the AMC - and going away from us during crisis. how long will it take bring the replacement parts? kindly explain to us please.
G GANESH Was this information helpful? | 
I have given Annual Maintainence Contract no.215439 dated 16/11/2010 for my IFB washing machine SENTER 6 KGS for paying them annual Charges. Now after 1 month, IFB Industries Ltd had taken AMC from me, my WASHING MACHINE has not been functioning. I have registered the complaint with the company ON 24/08/2012 but they are not repairing my MACHINE oven saying that micro oven was not working at the time of taking AMC.If the micro oven was not working, why have the taken AMC for the faulty machine. By taking AMC is for two years going to expire on 15/11/2012 but after numerous no. of complaint to MR. Prabhat/Ms. Geetanjali/ Ms. ABHA and Mr.RAVI-Owner of SURYA CARE (GEETA COLONY) but nobody has
responed to get the resolve my problem. what is the reason behind that it s beyond my thinking. Please advice what to do now.
Kindly treat this matter very urgent.
Kind Regards
RENU DHAWAN