[Resolved] IFB Industries — Very poor service | |||
My name is "Vinod Kumar Boppanna" and i had bought IFB washing machine (6 kg). On 1st september i had registered a complaint about a problem in the washing machine. Then a person came and found that a card became defective (he said the card name as speed control card). He came on 2nd september 2012. From then onwards, nobody has come to replace the card. Everyday, i am calling some local franchise people who are handling this issue. Many times, they don't take the call and out of luck if they respond, they keep on saying that card has come and it will replaced tommorrow. I keep on hearing the same message for the past 10 days. I even called to the customer care and they say that the matter has been escalated and it will be resolved immediately. Yesterday also, i had called the local franchise owner and i was told that the card has come and it will be replaced. Yesterday no body has come..and today morning i called him again, and i was told that the card hasl come and will be replaced. So same message i am hearing from these guys. Now, in a metro city like mumbai, a simple card cannot be replaced even in 12 days...then i am thinking what will happen in the small towns. In addition to this, the maintenance people does not have courtesy to answer the call in a proper way and give a proper date. IFB has a very poor service center. I urge people to think again before going to IFB. Cheers. Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Verified Support Sep 13, 2012 IFB Industries Customer Care's response We regret for the inconvenience.Please revert us with your contact number, address and details of your complain in our mail ID. ([protected]@ifbglobal.com) Regards, IFB customer care | |||
 3 Comments | |||
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To Whomsoever It May Concern:
My name is Vikrant Agarwal, i am located in Mumbai and i had purchased an IFB Toploader Washing Machine 6501RB 6.2. After few months later from purchase the internal drainage pipe leaked. I registered the complaint and few days later the representatives appear from your service provider name "Global". These guys comes with the hands shaking as they were on holidays, they ask for screw driver from us to open the washing machine. Can you believe that.
Now when they diagnosed the problem they did a cheap job on it... they had us buy the 5 Rs wala FeviQuick and just bonded the drainage pipe. I had asked them to replace and they started giving me absurd reasons that it was not covered in warranty which when i confronted with person incharge in the office named "Manjunath" told me that it will be replaced but it will take time. I was okay with it.
Now since that time, In OCTOBER 2012 and this time December 2012 it has not been replaced and the pipe has already started to leak. When i log the complaint... it is marked attended and closed by the same guy Manjunath.
[protected] Dec 8
[protected] Novem 27
[protected] Oct 13
[protected] Oct 4
I tried calling some guys who looks after service providers but they dont respond to phone calls - some one with name Shashank and Sono - numbers - [protected] and 30491825
This is last request and final warning. if my drainage pipe is not replaced within a weeks time i am going to formal complaint in Consumer Forum with all the above information and evidence.
My name is Vikrant Agarwal, i am located in Mumbai and i had purchased an IFB Toploader Washing Machine 6501RB 6.2. After few months later from purchase the internal drainage pipe leaked. I registered the complaint and few days later the representatives appear from your service provider name "Global". These guys comes with the hands shaking as they were on holidays, they ask for screw driver from us to open the washing machine. Can you believe that.
Now when they diagnosed the problem they did a cheap job on it... they had us buy the 5 Rs wala FeviQuick and just bonded the drainage pipe. I had asked them to replace and they started giving me absurd reasons that it was not covered in warranty which when i confronted with person incharge in the office named "Manjunath" told me that it will be replaced but it will take time. I was okay with it.
Now since that time, In OCTOBER 2012 and this time December 2012 it has not been replaced and the pipe has already started to leak. When i log the complaint... it is marked attended and closed by the same guy Manjunath.
[protected] Dec 8
[protected] Novem 27
[protected] Oct 13
[protected] Oct 4
I tried calling some guys who looks after service providers but they dont respond to phone calls - some one with name Shashank and Sono - numbers - [protected] and 30491825
This is last request and final warning. if my drainage pipe is not replaced within a weeks time i am going to formal complaint in Consumer Forum with all the above information and evidence.
I bought an IFB washing machine 3 days back, the new washing machine had a defect, i called up the dealer he said it will be replaced the same day, but after calling 4 3 regular days the machine was sent and no service person has still come for demo and installation.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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[protected]
[protected]
[protected]
30491825
(so i think customers don't need to call on these numbers..as it is just a time waste..they don't even have a courtesy to answer to the customer call)