[Resolved] IFB Industries — Washing machine damaged clothes despite regular complaints to company | |||
Hi, I have an IFB washing machine front loader which is purchased from IFB six year back. Since Decemeber 2012, the machine has been tearing my clothes and has caused damaged to me in thousands. I have a complete warranty cover with them. Despite constant complaints to the company, they have not been able to fix the issue and their service provider GR power in South Delhi has provided the worst customer service with no solution to the issue. They have been arrogant and unhelpful with no solution to offer to the issue and I have had to spend another Rs. 30,000 to buy a new washing machine. IFB should not only refund me the amount for this new purchase but also refund me money for the clothes that this IFB machine has damaged. Was this information helpful? | |||
Mar 19, 2017 Complaint marked as Resolved Verified Support Apr 24, 2013 IFB Industries Customer Care's response Dear Ms. Leena, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||
 2 Comments | |||
Comments
I recently had a very bad experience with IFB's dealer G. R. Power (East of Kailash, New Delhi). Their service executive, Manoj, is extremely arrogant and unprofessional. I request IFB to take serious note of it as it leaves a bad impression of IFB.
Firstly we were given false promises and then ill treated by the customer executive.
Look forward to positive response from IFB and hope such incidents will not take place in future.
Thanks
S Ashraf
Firstly we were given false promises and then ill treated by the customer executive.
Look forward to positive response from IFB and hope such incidents will not take place in future.
Thanks
S Ashraf
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+91 88 5376 9434
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB WASHING MACHINE — about washing of clothes
the performence of the machine`WAS EXCELLENT', but not now.In recent washes the dirt is not completely eliminated only 75% efficiency.At the same time the clothes are not getting dried up, it is full of wet even after the complete programme. once we used to recommend the machine.So take necessary steps to rectify the problem as quick as possible so that create an atmosphere to be positive with the machine. The complaint no is 3011503. Hope the IFB care will really take care on (y)our machine.truely
A.B.Shrihari, Gobichettipalayam.