[Resolved]  IFB Industries — Worst customer care and service

Address:

Karnataka

The last time I have raised a complaint for regarding issue in IFB washing machine was in April 22 2013 and after continuous follow up and complaint,a technician came and resolved the issue.Its not even 3 months ,again have the same problem.Not sure of kind of technicians they send.Now again I have same problem with my IFB washing machine and same problem with IFB customer care.I have registered a complaint last Saturday that is on 10-AUg and was said it would be resolved in 48hrs. But as usual no one responded after that.Even after continuous call to customer care they provide a number of Bangalore service,first of all no one picks the call on that number,by luck after continuous call if someone picks the call they redirect the call to other person and its the same process where you go on calling with no one taking responsibility, just redirecting with our money been wasted on call and our issue been not resolved.

I am really very unhappy and regret for buying IFB product.I repent for not taking advice of my friend who was already IFB customer and had warned me of IFB customer care and service..I think if there was any award like the NDTV worst customer service award,I am sure IFB would win with no competitors.
Last time I registered a complaint for bad customer service I was called continuously for taking back the complaint,But this time I would not be doing so.
The worst customer service and every time they have only one answer Regret the inconvenience and it would be not be repeated ,but next time again its same problem...call customer care continuously and they redirecting to different people and no one responding......Its better to shutdown the customer care centre then having one like this.Bangalore,Whitefield IFB service is the worst......I have never seen such pathetic service with any of my other products with other customer.....I strongly recommend "NO" to any of IFB products

Thanks and Regards
Arpana