| Address: | Faridabad, Haryana |
: Problem in Microwave 17PG1S, Sr. No. 3615, complaint no. 5618540 dated 26 Dec’ 2010
Dear officer,
I am holding this product from last more than 3 years and recently this is not working in any other mode except GRILL mode, I have made a request as above:
1. On 28 Dec’10, Technicians Mr. Ravinder came from local service center (DIALUP Home service) and he checked the oven, unfortunately that time there were no electricity in house, his observations are as under:
a. Megatone is faulty
b. Reason for Megatone failure is Power fluctuation
c. It require regulated supply to run the IFB Microwaves due to power fluctuation in whole Faridabad
On requesting to put these observations on paper, he refused and walk away from house.
2. Again, after making so many request to local center, to send some senior technician, they again send the same fellow on 29 Jan’11 and that time electricity was available and he checked the oven after bypassing Megatone (as per him) and again declare that Megatone is faulty and its costing around Rs. 2000. This time also he refused to put these observations on paper.
In view of the above I am very much disappointed with this IFB product and feel that investing around Rs. 2000 on repairing of a Product of around Rs. 3000 is not worthwhile, moreover I need to purchase a Stabilizer specifically for IFB oven, whereas my other appliances like LCD, Refrigerator, Air conditioners etc. (other than IFB Brand) are working very smoothly without and regulated supply.
My sincere request is to please look into the matter very seriously as I am also an Electrical Engineer and am not fully convinced with the justification given by your technician.
Please advise me for further course of action, as I am not able to avail the facility of Microwave for more than 2 months.
Regards’
N S Tomar
Flat No. 9, Citizen Apartment
Sector 46- Faridabad
Mob: [protected]
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