[Resolved]  IFB Microwave 30sc1 — Microwave oven's functioning to be attended

IFB - Microwave Oven — Complaint not being attended to - Under AMC

I had purchased a IFB Microwave Oven Model No.23SGIS and has subsequently bought an AMC from IFB Industries Limited. The AMC number is 211/10516 Dt. 23.8.2007

My microwave has not been working for the past 2 months and despite several complaints to the IFB service helpline, no action has been taken by IFB Industries.

What is the point of taking an AMC contract when the company doesn't address the issues?

Aditya Prakash

IFB Microwave 30SC1 — Non attending against complaint under AMC

I had lodged a complain regarding no functioning of my IFB make Microwave Model: 30SC1 on dt.08.10.10. The complain No. is 5240633. However no response has yet been receipt. The complain was lodged through their customer care service dialing No.[protected]. As had not received any response I enquired several times regarding the status of my complain. And each and every times they have assured me that I will be attended shortly. However it is surprised to state that today in the evening when once again I intimated regarding non attending my complain, they have told that in their system the status of the complain is in closed condition. I have told them that my complaint has yet not been attended. In response they have given me a landline No.[protected] to contact direclty to the service centre. It is noticed that the telephone No. is also not functioning.