[Resolved]  IFB Microwave — reagarding demo

IFB / Microwave — Defective Microwave

I bought a Brand New IFB microwave on 8th July-08. I called IFB executive for the demo when i discovered that the machine is not working only. Executive guided me to book a complaint again at the call center stating non functionning of machine. After numerous call's and reminders a technician visited me and removed a part ( motor) from the machine and assured me of comming back with the new sparepart (motor) the next day. I still continue calling service center relegiously everyday and am getting a response of getting machine either re-placed or corrected the sameday . Nothing has moved till date and problem remains unresolved.
The original camplaint was lodged on 21st of Aug and its been these many days and the issue has not been resolved.
Model No-30SC2
Sl No-9544
Date of purchase-7th July08
Dealer Name-Dee Electronics
Sadar Bazar, New Delhi

Microwave -IFB — No demo given

Dear Sir,
No demo given by Croma on purchase of Microwave oven of IFB brand. My availability at home is after 7.30 or on Sunday, the people are not ready to give demo during this time.Yesterday, I came earlier at 6.30 & called Croma, but they did not come. This problem is not at other retail shops.
regards
Jaswinder Kaur

dear sir/
we purchased a micro oven and ticket no.3158890 on 19.6.09.and requested ur sales executive n ifb care people to provide demo.the day person came to us to demo is not able to explain us even small features but offcource well in wasing m/n.
the more than that in that pack we got an gift voucher worth of Rs.2000.for micro oven.the information has been given and shown to ur dealer and our shp M/S.sri rama agencieis.kotagummam, rajahmundry.
on the day ur dealer and executive Mr, sai promised me to arrange the benifit.
but yesterday Mr.sai telephoned me ([protected], [protected])and said that he is unable to provide me the benifit of it more than Rs.500/-.
i felt very bad in this regard n know why should i loose that full benifit.

No followup is made.

IFB Microwave — Defective microwave

Hi,

I purchased a IFB microwavemodel 20DC2 on[protected] from Priya Electronics, Pimpri, Pune - 411017. The main reason for selection of IFB was it's brand and service quality.
From the day I bought the microwave I was not satisfied with it's heating and roasting. I am confident that there is some issue with my microwave heating and roasting. I called IFB helpdesk / service center multiple times and registered the complains. Below are the details of the same -

Complaint date[protected]
Issue Details - Installation
Resolution date[protected]
Remarks / Comments - Actually, no one visited for the installation. Very strange that the ticket is closed next day without actual resolution

Complaint date[protected]
Issue Details - Demo not provided
Resolution date[protected]
Remarks / Comments - It took alteast a month for a demo person to visit us and show a demo. The demo person who visited us was not aware of any of the microwave functions. Even he agreed the same and assured that another appropriate person will visit soon for the demo. We gave the same feedback on the job report as well but the new person never visited us for the demo. Very strange that the ticket is closed next day again

Complaint date[protected]
Issue Details - Roasting issue
Resolution date[protected]
Remarks / Comments - No one visited. Very strange that the ticket is closed without any resolution

Complaint date[protected]
Issue Details - Heating issue
Resolution date[protected]
Remarks / Comments - Technician who visited to check the issue was not-at-all technically qualified to understand the problem. He not even bothered to see the microwave and check the issue. Very strange that the ticket is closed next day without actual resolution

Complaint date[protected]
Issue Details - Lamp not glowing / Rusting of Grill and inner steel body
Resolution date - Still open
Remarks / Comments - After regrous follow-up, The technician after testing the microwave, accepted that there are technical issues in the microwave regarding heating and roasting. He adviced few spares needs to be replaced because of the defect in the product. The spares are still awaited and whenever I call to check the status I get an reply that the spares are not yet received from company

Even after regrous follow-up with IFB helpdesk for the resolution of my complaint, I never received satifactory response neither from IFB helpdesk nor from the local service center. Its very unfortunate that IFB is not maintaining the quality of their products. Based on my experience so far with IFB, I have decided not to purchasde any product of IFB in future. Learning from my experiences may of my friends have also banned purchasing prducts of IFB. If IFB continues to manufacture such poor quality products, it will soon be thrown out of the market where their is already a huge compition and multiple brands available for selection to the customers.

Request you to please refund back my money along with the interest and take back the defective microwave at the earliest.

- Pankaj Gugale
Ph[protected]

Hi,

I am staying in dwarka and got the microwave yesterday.Got the microwave from New berco electronics, sec-10 dwarka.We have not got demo for this and facing problem.Company is not arranging for demo and asking to visit Greater Kailash.I am senior citizen and not able to go there.Please arrange demo near to my house.
Please call on this number : [protected]

IFB MICROWAVE — cavity damege

> my self manoj
> last 2 year used microwvae inifb 20 sc1
> but all the inner surface damage
and company dealer tell me this is no gurenty
> my all money waste

IFB Microwave — repair of damage

My microwave has been damaged during transit from bhubaneswar to hydrabad. Mainly it seems the cabinet has been damaged . Can a mechanic may visit my place &advice ?


Jatin swain
Plot no L-74, Sirla park hydernagar
Near chaitayannya junior residential college
HYDRABAD
Phone-[protected],[protected]

IFB Microwave — Sleeping IFb over my complaint.

My microwave 25SCI is not working since 22 December 2009. I registered the complaint on the same day and the complaint number is 3904861. The service centre owner, Mr. Vikas Asthana says that he is helpless as the company is not providing them with the part required for the microwave. The regional head Mr. Akshay promises to help but never helps. This microwave was bought on 25 February 2005 for Rs 12500 and has broken down three times since then and we are suffering from lack of service since then.

my microwave has stopped working whereas grill is working. convection also does'nt work efficiently. i reside in grtr noida and looking for someone who can repair my oven. my model is 25sc1. my mob no. is [protected].

IFB Microwave — ifb

hello sir,

torrow is come mr. narender but is not check my ifb m/w model no. 20502 is a 20ltr

but not my phone is not pick this is a very poor service m/w is open condtion ru engieer is same faulty but i,m purchare total sixty day i,m agree my m/w is change pls request sir one time use owen is old packing


my name manjeet malik

complent no.4422544

cust code . 2292016

my number is [protected]

IFB Microwave — Microwave not working - no resolution

We had lodged a complaint with IFB customer care centre on 12th Aug 2010 regarding some problem in our Microwave. However, no body either contacted nor visited our residence to attend the complaint. We have contacted your customer care centre three times again and reminded them about the poor service. We were again consoled and given one number of your so called service centre, to whom we tried to contact over phone on 2nd Sep and 3rd Sep but everytime we tried, it was intentionally disconnected by the person present there.


We trusted IFB and brand and expected excellent after sales service but it is disgusting and disappointing to get so worst service that no one ever bothered to call us back after lodgement of complaint on 12.08.2010.

It is really disheartening to note that IFB Company officials have not taken enough care to find out that whether customer’s grievance has been addressed or the complaint is attended or not. Not even the emails has been acknowledged as yet by your Company.



The complaint was lodged on 12.08.2010 for the IFB Microwav, Model No. 25 SC2, purchased by me from Delhi and I have been continuously following up for its redressal. I had spoken to customer care centre around 20 times and also contacted higher officials of the Company i.e. Ms. Amreen (Mobile No: [protected]) and Mr. Sheshank (Mobile No. [protected]) to get the problem solved in the Microwave. After so much follow up, one person called on around 10 days back at our residence and came with a loose old used spare part to replace it with the faulty part, for which we have not agreed and told him to bring a fresh, sealed and Company’s genuine spare part. He assured to do the same and never turned up. We are really fed up with the lack luster kind of approach of the Company for not taking care of compalints and poor after sales service and no serious thought is given to the customer complaints.



We have paid an amount of Rs.2280/- vide cheque towards AMC charges and same has since been encashed by the Company and your company has failed to provide any service to me.

IFB MICROWAVE — No one attend for installation & Demo

We have purchased IFB Microwave. Several times we have registered for Installation & Demo but no one turned for installation & Demo till now.

IFB Microwave — Where is the service?

I am trying to contact IFB service number as given at their site[protected] and also their Raipur service center number ([protected]) but leave alone bad service...here no one even picks up the phone. PATHETIC

IFB — no demo

Microwave 30SRC1 purchased on 24.08.11 and still chasing IFB for a demo. Useless company.. no concern for the customers...