[Resolved]  IFB Microwave — defective from inception

Trying to send this email to IFB, India.

Dear Sir,

Below is a copy of the email sent by my friend and POA holder Mr. Nandu (91 [protected]) from Mumbai.

In brief:

I had purchased IFB products from the exhibition in May 2007 for my two apartments in Mumbai.

Prashant Apts (currently rented out ) - washing mashine/ dryer/ dishwasher/ microwave

Nibbana Annexe - washing mashine/ dryer/dishwasher/ microwave . These appliances were delivered but never installed / checked or demonstrations given as no one resides in these premises then or currently.

In February 2009 I was personally in Mumbai and requested your service centre to come and do the installations and demonstrations.

Your technician Mr. Nizam ([protected]) and Mr. Mohamed checked and installed all except the microwave which was not working / could not be repaired. Please bear in mind that all appliances were untouched previously from the date of delivery till your technician visit . On the delivery challan please note installation of the washing mashine/ dryer/ dishwasher is recorded as 26th February 2009.

I subsequenly spoke with Mr. Michael and Mr Gautam[protected] who suggested that a senior technician would come and check the microwave. This gentlemen came and verified that the microwave was a defective piece and would need replacement ( as it was brand new ) I spoke with Mr. Gautam in conjuction with your senior technician and was assured that the microwave would be replaced asap .This surprisingly has not been done to date.

I am quite amazed that a company of your standing does not back the products it supplies. A defective product is delivered to the consumer, your technicians report that the product is brand new defective, you confirm replacement and then go back on your commitment . What a state of affairs !! and to add insult to injury your company personnel have the audacity to respond rudely !!

Now whom do we seek to redress this unfortunate state of affairs ?

Your Sincerely,

Kumar Chainani
Magnet Trdg. Corp.(HK) Ltd.,
6/F, Rm.A, East Wing, Sincere Insurance Bldg,
4 - 6, Hennessy Road, Wanchai
Hongkong
TEL[protected]
FAX[protected]

Mumbai mobile : [protected]
EMAIL: [protected]@netvigator.com

Note : My friend Mr. Nandu's mobile telephone number is on your company records and so is mine (This is used only when I am in India )

--- Original Message -----

From: [protected]@vsnl.com
To: Kumar Chainani
Sent: Tuesday, March 10, 2009 1:41 PM
Subject: IFB


Hi Kumar,

Following r the details:

mumbai_ [protected]@ifbglobal.com Contact person Mr.Iginitus Gonsalves

Mumbai head Mr. Mitesh Jain[protected]

Service Head Micheal 24475968

6/3/09 Called Micheal . Very arrogant. Made damaging statements.

7/3/090 1.40pm Called Mitesh (on advice of Micheal). Did not answer my call

" 3 pm Called Micheal to inform him about the call made to Mitesh.

" 4.30pm Called Micheal again to inform him that Mitesh has as yet not called.

10/3/09 Called Micheal to tell hm that I am still awaiting a call from IFB.

Bye.

Nandu.