[Resolved] IFB Microwave — Poor services | |||
Very poor services i have purchased a very new microwave oven 20PG3S they commited we that they will send the enginess for free demo within 24 hrs . now its being a 1 week i have made so many complaints to call center , they says we are escalating the matter to higher person , but no responce . they share some other numbers also either they are wrong number or that people also dint came back ... Regards Hemant Kapoor Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
1. As COMMITTED while lodging the compliant was that the compliant ll be resolved WITHIN 48 HOURS so it means that for the IFB service centre 10 DAYS= 48 HOURS and in case they were finding it difficult due to some damn reason then the same should had been COMMUNICATED BACK TO ME.
2. Service Engg came and REPLACED FUSE WITH COPPER WIRE which we were able to trace and when we asked to replace it by a fuse the service engg told tht in case of fuse blow off ONLY THRU COPPER WIRE WE REPLACE THE SAME which is a TECHNICAL DISASTER.
3. Quality of service engg at the service centre is very pathetic. This is a sincere request to IFB to stop having TIE-UPS with any 3rd party as the people recruited and working there seems to be under graduates as per my interaction during the compliant handling.
4. Service centre people don’t have the decency to speak to the customer. The actually reason behind my lodging this compliant is that this service centre engg challenged that go and compliant were ever you feel like so i ll try MY LEVEL BEST TO MAKE IFB REALIZE THAT THEY ARE VERY SOON GOING TO BE OUT OF THIS COMPETITIVE MARKET.
5. I LL NOT BE RECOMMENDING IFB TO ANY OF THE FRIENDS/ FAMILY RELATIVES AND EVEN THE COMMON MAN.
HOPE THAT U LL UNDERSTAND WHERE EXACTLY IFB STAND TODAY.
REGARDS,
Gaurav Singh, Ahmedabad, Gujarat
+91 [protected]