| Address: | Tiruvarur, Tamil Nadu |
i purchased a microwave oven sometime back. I was using it very occasionally and after some time the front keypad stopped working for many of the keys. I called IFB customer service and they sent a technician named Bala ([protected]). Actually he was from a Franchisee named imatrix. The technician said that it cannot be repaired and the entire board had to be replaced without even looking at the micorwave; in-spite of me telling it just required cleaning.
He then told that the board would cost 3000 Rs. However i can take a AMC (annual maintenance care) for two years for this amount. The AMC would also cover the board replacement at no cost and any other repairs for the next two years. So i purchased the AMC.for Rs 2817 for two years membership ID [protected].
Then i called the customer care again. Now another guy comes ([protected]) when i am not at home, and says to the people at home that the board DOES NOT COME UNDER AMC and i have to pay again another 3000Rs to replace the board and he was not even polite.
subsequent complaints to IFB customer care resulted in simply closure of the complaint number without any action or intimation.
i tried contacting the below listed people and all of them refused to fix the microwave or return my money.
imatrix franchisee : r. bala [protected]
imatrix franchisee : [protected]
imatrix franchisee area head : Saiju [protected] - not able to contact him at all; either phone is busy or keeps ringing,
IFB cust support : Amit ;floor supervisor
IFB area incharge of TN : Mosses Vinodh [protected]
IFB area incharge service executive : Manoj [protected]
complaint number:
1. 10090829
2. 10214639
3. 10273390
4. another number that i did not write down
It is an unfair business practice to lie and deceive customers and make money. please avoid dealing with IFB and their franchisee IMATRIX. I've spent hundreds of rupees in call charges and only my time and money was wasted.
kannan.k
Was this information helpful?
I sent a mail to [protected]@ifbglobal.com regarding this problem and that did the trick. people from the franchisee were on their toes and all of them calling me and the microwave was fixed in less than 5 days.
The service person replaced the PCB as per AMC and replaced the 'front panel' for 700rs (again, not covered under AMC). I didn't mind paying the 700rs, just wanted the oven to be fixed and hopefully will not develop any more problems.
if you feel that you are really not at fault and the IFB appliance is not being serviced, i suggest you mail to [protected]@ifbglobal.com the complaint number along with the call to customer care.
kannan.k