Comments
MY FOLLOWING COMPLAINT HAS REMAINED UNATTENDED SINCE LAST 4 MONTHS. THE IFB MICROWAVE MODEL 20SC1 IS NOT WORKING AND THERE IS NO RESPONSE FROM YOUR CUSTOMER SERVICE. I HAD MADE THE FOLLOWING COMPLAINT ON 7.5.2009 AFTER MY EARLIER CALLS REMAIN UNATTENDED. I NEED YOUR QUICK INTERVENTION.
IFB MICROWAVE OVEN MODEL-20SC1 WAS PURCHASED BY ME IN SEPTEMBER 2007 FROM BHOPAL. SUBSEQUENTLY I GOT TRANSFERED TO RAIPUR IN MAY 2008. IN SEPTEMBER 2008 I LODGED A COMPLAINT WITH YOUR CALL CENTRE AND ALSO WITH THE LOCAL IFB SERVICE CENTRE REGARDING MALFUNCTIONING OF THE OVEN. THE CALL WAS ATTENDED AFTER 0NE MONTH IN OCTOBER AND SOME MINOR REPAIR WAS MADE. THE PROBLEM WITH THE OVEN AGAIN RESURFACED IN JANUARY 2009 AND SINCE THEN I HAVE LODGED ALMOST 10 COMPLAINTS TO YOUR LOCAL SERVICE CENTRE AT RAIPUR AND ALSO TO YOUR CALL CENTRE AND THE COMPLAINT STILL REMAINS UNATTENDED. MY COMPLAINT REFERENCE IS 2136927 WHICH I GOT FROM YOUR CALL CENTRE 2 MONTHS BACK. I REGRET YOU ARE SHOWING TOTAL DISRESPECT TO A CUSTOMER CALL AND PROBABLY ARE LEAST CONCERNED ABOUT ATTENDING TO CUSTOMER COMPLAINTS. TODAY AT 3.40 PM I CONTACTED YOUR CALL CENTRE AND TO MY UTTER DISMAY THE CALL WAS DELIBERATELY DISCONNECTED. PRIOR TO THAT THE SERVICE ENGINEER CLEARLY INDICATED THAT HE IS NOT IN A POSITION TO ATTEND TO THE COMPLAINT. THIS IS REALLY A SORRY STATE OF AFFAIRS AT IFB. NOW I AM PLANNING TO SEND BACK MY MACHINE BACK TO YOUR HEAD OFFICE THROUGH COURIER SO THAT YOU CAN KEEP IT IN THE ARCHIVE FOR SHOWING TO YOUR FUTURE CUSTOMERS ABOUT THE POOR QUALITY OF YOUR PRODUCTS AS WELL AS UR USELESS CUSTOMER SERVICE.
REGARDS
DEBASIS PATRI
RAIPUR
[protected]
IFB MICROWAVE OVEN MODEL-20SC1 WAS PURCHASED BY ME IN SEPTEMBER 2007 FROM BHOPAL. SUBSEQUENTLY I GOT TRANSFERED TO RAIPUR IN MAY 2008. IN SEPTEMBER 2008 I LODGED A COMPLAINT WITH YOUR CALL CENTRE AND ALSO WITH THE LOCAL IFB SERVICE CENTRE REGARDING MALFUNCTIONING OF THE OVEN. THE CALL WAS ATTENDED AFTER 0NE MONTH IN OCTOBER AND SOME MINOR REPAIR WAS MADE. THE PROBLEM WITH THE OVEN AGAIN RESURFACED IN JANUARY 2009 AND SINCE THEN I HAVE LODGED ALMOST 10 COMPLAINTS TO YOUR LOCAL SERVICE CENTRE AT RAIPUR AND ALSO TO YOUR CALL CENTRE AND THE COMPLAINT STILL REMAINS UNATTENDED. MY COMPLAINT REFERENCE IS 2136927 WHICH I GOT FROM YOUR CALL CENTRE 2 MONTHS BACK. I REGRET YOU ARE SHOWING TOTAL DISRESPECT TO A CUSTOMER CALL AND PROBABLY ARE LEAST CONCERNED ABOUT ATTENDING TO CUSTOMER COMPLAINTS. TODAY AT 3.40 PM I CONTACTED YOUR CALL CENTRE AND TO MY UTTER DISMAY THE CALL WAS DELIBERATELY DISCONNECTED. PRIOR TO THAT THE SERVICE ENGINEER CLEARLY INDICATED THAT HE IS NOT IN A POSITION TO ATTEND TO THE COMPLAINT. THIS IS REALLY A SORRY STATE OF AFFAIRS AT IFB. NOW I AM PLANNING TO SEND BACK MY MACHINE BACK TO YOUR HEAD OFFICE THROUGH COURIER SO THAT YOU CAN KEEP IT IN THE ARCHIVE FOR SHOWING TO YOUR FUTURE CUSTOMERS ABOUT THE POOR QUALITY OF YOUR PRODUCTS AS WELL AS UR USELESS CUSTOMER SERVICE.
REGARDS
DEBASIS PATRI
RAIPUR
[protected]
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Pending
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Resolved
5639
+91 88 5376 9434
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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SIR, I REQUEST YOU KINDLY TO CONSIDER THIS MATTER AND KINDLY TO ARRANGE FOR REPLACEMENT OF THIS BOWL SO THAT WE CAN START COOKING IN MICROOVEN WE ARE NOT NOW USING OVEN IN ABSENCE OF BOWL. KINDLY ARRANGE TO REPLACE AT THE EARLIEST.
THANKING YOU SIR,
A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
[protected]
05.02.2009