[Resolved] IFB Microwave Oven — Poor service

V S Jamwal

from Mumbai, Maharashtra

Address:

Kangra, Himachal Pradesh

I, V S Jamwal agree to the above regarding horrible service being offered by the IFB for repair of Mic Wave oven at their service center situated at Dharamshala of Disstt. Kangra of Himachal Pradesh. It is complete one month today i.e. on 6th Dec after I offered my MW oven for repair. I was told that they shall be reverting back within three days about the status of my oven but after waiting for about 15 days I contacted myself on phone but the status of my oven was the same and i was given reason regarding non availability of some part and agreed to convey me within two days after repair. But today after complete one month when I rang again to about my oven firstly I was greeted by the phone attendent(she) with the remarks that "Hamein Nahein Pata Hamare Paas bahut se ovens aate hain" but later she asked me to wait for few minutes and she will ring me up to convey the status. But now it is one hr since I talked to her but nothing has been conveyed to me so far. I am feeling cheated and now onward always guide my known persons that not to buy IFB products in future.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

venkateshaithal

from Bengaluru, Karnataka

I bought an IFB Microwave Owen on 31st May 2010. IFB representative came to give us a Demo on 2nd June 2010. While he gave the Demo Smoke started comming out of the owen and we could smell burning plastic smell. He said the unit was defective and sent another representative the next day who took photos and videos of the owen. On 11th June there was again another representatiove from IFB who came to inspect the owen again and he totook photos and videos of the owen and told us that a replacement would be provided. Since then the IFB representatives here (Mr Vasant) have been giving me false assurances that I will get replacement in two days and so on...Its 24th June today and till date there is no replacement provided. Each department in IFB that I contact blames the other department for the delay. I am totally frustrated that no one in this company cares to provide a solution. I had similar experience when I bought IFB washing Machine. I do not recomend IFB products to any one. They offer the worst possible service in the industry.
If any of you know the email ID of customer care head of IFB India, please share it with me. I would like to write to him/her about the service they offer.

-Venkatesh

novopower

from Pune, Maharashtra

The same compliant i am facing right now. no one have a responsible to answer me. I called more than 100 times to IFB customer care and chennai Franchisee M/S.Sri Kailash, I called Ms.Priya, Ms.Chitra, Ms.Lakshmi and many more... but they are totally waste in my knowledge and also i have made Direct email (3 mails) to IFB. But there is no response. My complaint no.4630730. I dont know what i have to do with the non working new machine. I NEVER BUY IFB PRODUCTS IN FUTURE.