[Resolved]  IFB Microwave Oven Model 20sc1 — Refusal for replacement after refusal of rusted oven

Address:

Chennai, Tamil Nadu

Sir/Madam,

I bought a IFB Microwave oven. After the first year's warranty period expired, I went in for AMC for 2 years. The customer ID given by IFB is 836469.

The oven did not work during the first year of AMC and I gave a complaint to IFB on 26.10.2010. The service is handled by a franchisee Co. who have no expertise to repair the oven. After the complaint on 26.10.2010, I had to remind the service Co. of the pending service call, every now and then & the response was poor. Though the technicians came several times, the oven could not be set right. Finally after persistent reminders, one technician took the entire unit of oven on 21.12.2010 stating that they would do the repair in their workshop.

Since no call-logs were maintained by them, acknowledgement in a plain paper was taken while taking away the whole assembly to their workshop. Thats all. There was total silence afterwards. I had to repeatedly remind through IFB website, call centre and the chennai franchisee Co.all in vain.

At last, on 7.3.2011, the oven without glass plate was brought home for delivery. On seeing the oven in rusted condition, we refused to accept the oven stating that it was not rusted at the time they took it to workshop from home. I asked for replacement with a new one besides extension of AMC period proportionate to the delay, owing to the inordinate delay in service.

Still there is no response in spite of making complaints through all means, the latest complaint number being 6234869 dt.21.4.2011 (for replacement).

I have the purchase bill, the valid AMC and the acknowledgement in a plain paper given by the technician while taking away the full oven to their workshop.