[Resolved] IFB Microwave Oven — Microwave Oven - not working | |||
Dear Sirs, I have made a complaint for our MICROWAVE OVEN POWER GRILL WITH COMBITEC (Model No.20PG1S) & Equipment Serial No. IFB0604/032/0446. There is a problem in the rotation of tray. In this connection I lodged a complaint 15 days back through your customer care. The next day an engineer visited my residence. But subsequently, the representative from your dealer did not visit and made the replacement. I'm also using home appliances of other products and I have never seen such poor services of IFB. In fact earlier I also used IFB Washing Machine. I never faced difficulties initially for a period of 8 years. Subsequently, I had given AMC & i faced the same difficulties of poor services extended to the customers. You are once again requested to advise your representative to rectify the fault without any further delay. It is mandatory for any company to provide satisfactory services to the customers after warranty period. I think IFB has completely failed to take care of this main issue. It is very important to provide good services to the customers which determines the standard of the company. Please look into my problem and resolve the issue. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
ur sarvice is very poor it is so disgusting i can't understand why
the sarvice of the ifb is verrrrrrrrrrryyyyyyyyyyyyyy bad.if any one ask me the product i will say it is good but sarvice is very bad.because i already hab a microwave oven and face the problem.nobody came here to repair my oven.they was totaluy forgetten.i am still faceing the same problem.
hello sir,
torrow is come mr. narender but is not check my ifb m/w model no. 20502 is a 20ltr
but not my phone is not pick this is a very poor service m/w is open condtion ru engieer is same faulty but i, m purchare total sixty day i, m agree my m/w is change pls request sir one time use owen is old packing
my name manjeet malik
complent no.4422544
cust code . 2292016
my number is [protected]
torrow is come mr. narender but is not check my ifb m/w model no. 20502 is a 20ltr
but not my phone is not pick this is a very poor service m/w is open condtion ru engieer is same faulty but i, m purchare total sixty day i, m agree my m/w is change pls request sir one time use owen is old packing
my name manjeet malik
complent no.4422544
cust code . 2292016
my number is [protected]
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB - Microwave Oven — Did not replace the faulty microwave oven.
I have purchased a IFB Microwave Oven in last month, within the first week I found that the Oven was faulty and I made a comlaint against the oven, bearing complaint no. 4002126, I was told that the issue will be resolved in 24 hours.However, the IFB technician did not even show up with in 24 hours, he came in day after and checked the oven and told me that the Oven has got a faulty motor and it will be replaced by the other technician, and that the other technician will come tomorrow. I told him that I want the get the Oven replaced not the Motor as this is a new oven, to which he replied, the other technician will do it and he went away. Despite for waiting for the technician for several days, no one showed up, hence,I called in IFB customer care, at that time I was told that my complaint (complaint No.: 4002126) has been closed which means it has been resolved, I told the IFB executive that it has not been resolved so far and I am still facing the same problem. IFB call centre executive provided me the contact no for the service centre for my area and told me to speak to them, I called them and I was told again that the technician will come in 24 hrs. Even this time no one showed up and I had to call 3-4 times and they kept telling me that the issue will be Resolved soon. Lastly I called up the IFB call cantre again and they provided the no. for someone senior in the same centre, named Jagat and told me to contact him, After contacting him the technician showed up the next day, but he again did not do anything, he kept arguing that the oven is working fine and went back. My Microwave Oven is still working intermittently.