[Resolved] IFB Senator Dx — Frequent problems | |||
I have purchased IFB washing machine Senator DX. From the beginning it is giving troubles. Service attendants attended several times. I came to know that this model is a flop one. We have spent a lot of money on this machine. It appears that there is a defect in manufacturing on this machine. Owners having Senator DX may advise me if they got redressal by any other means. I also appeal to the public not to purchase IFB washing machine by brand name. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi
TOTALLY AGREE with you
I want to let everyone know that I bought a IFB Senator DX washing machine that was completely faulty even as it reached my home for the first time.I was cheated right from the start, when i bought the machine.The employees at a NEXT showroom(where i bought) said that demonstration cannot be done at the showroom and I had to get it home.
Even in its first run when an IFB associate installed the machine it made LOT OF NOISE, he remarked that the product is faulty. Now I have been after these guys since then.Made hundreds of phone calls. The one very disturbing answer I get is that the product is already bought and hence it cannot be replaced - It can only be fixed. Now here something more disturbing. As I lodged a complaint with IFB about the faulty machine, technicians kept coming and going without any solution, no solution. I kept arguing I want a replaced working product. They kept dragging the situation, opened the machine did something and make some stupid excuse everytime. That some spring has to replaced, you need a stand or stabilizer is require.I did everything.You wont believe it has been an year now. Still no solution. No IFB associate answers my call.Technicians make stupid excuses and leave.
There was a customer satisfaction certificate that had to be filled by me but the technicians never referred to it because it was going to be negative.I have appliances at home from different companies and only one IFB appliance because someone said they are the best washing machine manufacturers.And that is the only one that is faulty. Really pathetic product and Unacceptable customer service.
For anyone going for a machine never go for IFB, i indeed found out from many that there washing machine produces loud noise.Never Buy IFB. Period
TOTALLY AGREE with you
I want to let everyone know that I bought a IFB Senator DX washing machine that was completely faulty even as it reached my home for the first time.I was cheated right from the start, when i bought the machine.The employees at a NEXT showroom(where i bought) said that demonstration cannot be done at the showroom and I had to get it home.
Even in its first run when an IFB associate installed the machine it made LOT OF NOISE, he remarked that the product is faulty. Now I have been after these guys since then.Made hundreds of phone calls. The one very disturbing answer I get is that the product is already bought and hence it cannot be replaced - It can only be fixed. Now here something more disturbing. As I lodged a complaint with IFB about the faulty machine, technicians kept coming and going without any solution, no solution. I kept arguing I want a replaced working product. They kept dragging the situation, opened the machine did something and make some stupid excuse everytime. That some spring has to replaced, you need a stand or stabilizer is require.I did everything.You wont believe it has been an year now. Still no solution. No IFB associate answers my call.Technicians make stupid excuses and leave.
There was a customer satisfaction certificate that had to be filled by me but the technicians never referred to it because it was going to be negative.I have appliances at home from different companies and only one IFB appliance because someone said they are the best washing machine manufacturers.And that is the only one that is faulty. Really pathetic product and Unacceptable customer service.
For anyone going for a machine never go for IFB, i indeed found out from many that there washing machine produces loud noise.Never Buy IFB. Period
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB should with draw this model and also should recall this product in order to value their customers.
-Manjunath