[Resolved]  IFB Senorita 5.5 Kgs — After Sales Service & Repair

To the IFB Senior Management,

I don't know where to begin actually. Only because i am SO DISGRUNTLED by your pathetic lousy After Sales service. My trouble began the day i bought the Machine in August 2008 from your Sales office at BKC, Mumbai. You may find it difficult that your Service staff took no less than a week to get the machine installed owing to the lack of "Time" to visit my premises.

That was just the start of all troubles really. The Serviceman, Mr. Singh who visited us was not only Extremely rude and uncouth, he went on to spread ugly rumours that he was insulted and abused at our premise. This fact came to light when your BKC office took an ENORMOUS delay in attending to my registered problem of the machine going defunct within 3 weeks of its purchase.

Again to bring to your attention, It took no less than 21 working days for your staff to realise the problem and get the machine replaced only at the continued persistence at my hand.

This nonsensical and almost whimsical service standard almost became consistent when the machine again ran into trouble within three months and it took several reminders to get the Service centre to visit us.

What happened the previous week has literally spilt my anger and i can NO MORE be tolerant to your company's screwed up service standards.
After the machine showed problems since Monday 16th Feb 2009, We registered a complaint on Tuesday 17th Feb 2009. As usual, we were assured by your Hotline staff that someone would attend to us within 48 hours and passed on the Service centre's contact details. "Lucky Service Centre".
This shoddy franchisee of yours however denied having recieved our complaint at all and chose to insist that some other Service centre named " Grover Services" would be attending to us. Inspite of this, your Hotline staff[protected], Mr. Vinay, Mr. Siddharth, Mr. Srinivas, Ms Pooja...(They are as many who have stood to doing NOTHING yet). they all insisted that it is Lucky services who shall be servicing the machine. MY ONLY QUESTION HERE IS... WHY IS MY COMPLAINT BEING TOSSED AROUND STILL INSPITE OF SUCH REPEATED REMINDERS?????????

Till date, as i write this mail to you, NO ONE...I REPEAT...NO ONE HAS BOTHERED TO REVERT, RESPOND OR ASSURE that the machine problem shall be attended to.

I have LOST ALL belief that yours is a company of global standards who have failed SO MISERABLY ON ALL COUNTS when it comes to SIMPLE after sales servicing...

My next step would indeed be raising this issue in the consumer forum wherein i shall rightfully seek redressal against such Nonsensical whims being inflicted against us customers.

If there is ANY DECENCY amongst the Top bosses at IFB, i'd expect a tendered apology for this ruckus caused over the past few months... The false allegations of your Service staff including Mr Singh...The lack of any response towards the machine replacement for over 3 weeks...THe continued shoddiness by way of absence of ANY response towards my complaints... LEave alone attending to them... In light of absence of any response from your side. I shall strongly believe that this Complaint feedback has also been thrown into garbage... Just reflecting your focus on Customer quality...ZERO...