[Resolved] IFB Supremo — Overcharging | |||
Consumer ID no 869597. My complaint no 10544701 dated 11/3/13. The man who came to attend the complaint said that a motor in Supremo washing machine(IFB) needs to be replaced and it costs 4200/- After replacing the part he charged me Rs4823/-Bill no 3928 dated13/03/13. Will the company confirm the actual cost...? Rajiv Khaneja. The work was done by authorised person sent by IFB washing machine company. Was this information helpful? | |||
Mar 17, 2017 Complaint marked as Resolved Verified Support Mar 16, 2013 IFB Industries Customer Care's response Dear Mr. Aneja, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you the best of our services. Regards, IFB customer care Verified Support Mar 23, 2013 IFB Industries Customer Care's response Dear Mr. Khaneja, In response to your query, our branch office has confirmed that the faulty motor was replaced with brand new motor for Rs. 4823 and with a discount of Rs. 750 for the old defective motor, you had to pay a total of Rs. 4073. Hope your concern has been resolved and you are satisfied. For any further assistance please call us on [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com Regards, IFB customer care | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB SUPREMO — after completion of the circle, water is flowing into the compartment, & short circuit
1. The Chennai Service people have enrolled my name wrongly as Sandhya, instead of Lakshmanan. and even after repeated request, they say they will correct, but in vain.2. The real problem with the machine is, after completion of the full washing & drying circle the machine sucks in water to the drum, and starts overflowing out of the drum. So we have to close the inlet tap manually.
3. On the next usage when we opened the inlet tap then the machine went into a short circute problem and whole house is out off current, the mains got tripped.
4. I gave a complaint no. 4081044 on 29.01.2010, and remainded 3 to 4 times and finally also called your Bombay Office on 6.2.2010 to a toll free number, they adviced me to call Service Advicer and gave his cell number, but he was even more busy, and told me only to contact the local office, then I again gave a formall complaint. Till now about 5 different service people came say once in a week or 10 days, but all had a simillar peculliar reply, that is, no spares availlable. Till now my problem is not sorted out, I donot know how long to wait.
5. My machine Supremo Sr 38231 Customer ID 354657 and under AMC 40953 dt. 20.07.2009, and one more thing people do not have my AMC details properly, for the past 8 years my AMC was properly & promptly renewed by your service people, but afterwards they do not come for periodical services. If at all we call and if they come, they will surely sell us this descalling powder for Rs. 450/- or so and make it mandatory to by that. This is also a serious thing to be looked into as all my relative who have this IFB are cribbing with this attitude of your Service advisors.
I need to know wheather I should still wait for your people, or throw this machine & buy a better brand in the market who have agood service network also. Please advice.