[Resolved] IFB W / M Senator 6 Kg — WASHING MACHINE NOT WORKING

shachi sharma

from Mumbai, Maharashtra

Address:

East Delhi, Delhi

COMPLAINT NO- 5270181 & 5454805
CUSTOMER CODE- 1965119

Dear Sir

I purchased this washing machine on 09 sept. 2010 from Manoj International,101,pratap nagar mayur vihar phase-1 DELHI-110091,PH-[protected],[protected],M.NO-[protected] VIDE bill no-C:232 DATED 09.09.10.

This machine has not been functioning since after purchase and several times complaint has been lodged at your complaint no[protected] but to no avail.I thousand times talked to Mr. Tanmay Datta(Supervisor) at customer care calcutta(no[protected] and Ankita Shristava at East delhi service centre but both of these executives are not willing to even entertain my complaint.

The dealer Manoj International says i have stopped selling IFB products due to the several complaints and suggests us to sue against the company in order to get the relief.

The situation is really very poor and being an IFB customer I am being harassed at the hand of IFB executives and dealer.

I therefore once again request u to either replace my machine with new one or return my money alongwith applicable rate of interest as IFB has not capability to provide after sale services.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rakesh gupta

from Jammu, Jammu and Kashmir

ifb senator 6 kg — washing machine not functioning

Complaint against IFB Washing Machine senator 6 Kgs compliant no 80

Dear Sir/ Madam,

I have purchase New Washing machine model (IFB washing machine senator 6 Kgs) on 30/01/07(which is still under warrantee period) from your dealer "abrol enterprises raghunath bazar jammu J&K
After purchasing the said machine i found that it is not working properly.
I have made several complaints to IFB service centre Gandhi Nagar Jammu to solve the problem of the machine, but regret to inform you that I am not getting proper response from your service centre.A two moths back hteir representative came and check the machine, said that the motor is not functioning and tobe replaced but after that no person came and solve our problem I never expected such poor service from your end in such competitive market & request you to take corrective steps & get the same replaced so that no other customer complains against the poor service & if we do not get any response / feedback from your end, i will have no other option but to go to consumer court.

Awaiting for your feedback.

rakesh gupta
mobile no [protected]
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Sunil Gupta

from Anand, Gujarat

ifb senator washing machine — not getting proper service

we have complained on 4 December 2008, and my complaint number is 2503213, we still not get proper service from the company. My machine is vibrating so much, there is some problem in the drum also and not running properly.

NEELIMA NAIK

from Mumbai, Maharashtra

ifb senator 6 kg — Top Board

I purchased IFB SENATOR 6 kg W/M from Sapna Electronics on 15th July, 2008 and is still under warranty. We have installed the machine on a platform; with a plastic curtain around to protect it from water spillage etc and have also fixed an exhaust fan to reduce moisture. Recently about a month back we saw a crack on the top fiber board, and registered a complaint with the service center (Ticket no. 2857373). Subsequently the mechanic came and he has reported that the crack is because of water splashing (which is not true as we have taken all possible care not to allow any such possibility) and they are telling us to pay for the replacement of the board.