[Resolved] IFB / Washing Machine — Washing Machine non functional from 2 months after complaining to customer service provider | |||
To, Gautam Dasgupta, CEO IFB, Dealing with your customer service department has been the most horrifying expererince in my entire life. My washing machine is not functional from the time have bought it. There has always been some problem or the other. Everytime we log a complaint, it was closed withour fixing our problem. You can have some one check this for you. You are my last hope of getting this problem fixed. You know how difficult it is to survive without washing machine. My complaint number is 5526276 Initially when we raised a complaint, in the 1st week of November2010 an IFB engineer came to see the machine. He said that PCB board has to be replaced and we need to logon a fresh complain to address this. Since then we have been calling the customer care in vain regularly. The standard answer we get is that they are going to forward this complain to the relevant concerned person and within 24 hrs it will be addressed. I have spoken to the IFB Technician, Velu: [protected] and IFB Bangalore Executive Harish-[protected] and they say that stock is out of order for 1.5 months so they can't replace the PCB Board until they get he stock which is uncertain. The expected date is deferred every time. Please help us fixing in fixing this problem. Machine is in the name of S.K Tiwari., CO Kapil Dixit Registered mobile No is Kapil's no: [protected] Contact person is Monica [protected] Regards Monica Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
Mr. Gautam Dasgupta
CEO
IFB
Washing Machine Digital 7 Kg Direct Drive IFB Sr. No.[protected] Customer Id: 2930891
It is informed that subject cited washing machine was purchased on 3/8/2011 from M/s Amrit Electronics, Gurgaon. This machine was giving vibration problem during running from start of installation, but the service engr. informed that these vibration problem will settled down after some time. But unfortunately these vibration problem remained and washing machine started moving during running due to defect in rotor etc.
These issues were brought to the notice of service engr. by complaining no. of times. The service engr. Tried there best effort but could not attend it being manufacturing defect in the machine. You can refer to our earlier complaint record with reference to our customer id: 2930891. In these connection, please refer to our earlier complaint no[protected], 13440462, 14815194 dt: 31/1/15, 15056014, 14882217 dt: 9/2/15, 15098867 dt: 12/3/15, 15281521, 15359425 etc.
It has been observed that complaint staff are not giving proper attention as they considered that problem is due to model/manufacturing defect in machine and it is required change of complete machine.
Mr. Vikas(Service Engr.) Mobile no: [protected] has been asked many times to attend the problem. As the machine is in warranty period, which is upto 3/8/2015. The defect should be repaired immediately if it is not possible to repair, please get it replaced the machine as the problem has been faced from the start of installation as the same can be checked from your record please.
We have brought this issue via customer care no-[protected], Bu no action has been taken. You are again requested to get the machine repaired or replaced which is still in warranty period.
Thanks & Regards
S C Kalra
+91 [protected]