I am complainting from last 2 months for my washing machine. the water was leaking from my machine, executive came and said my machine body had to be changed, I paid 5 thousand and got the same changed, then my machine started moving from its place the moment body was chaged, , executive asked to change the stand same done immediately and was paid for . still the problem remained the water was still leaking, again the complaint was logged executive came and changed the bearing, now machine started making too much of noise executive came and said motor had to be changed time needed . same given still problem remained even after the motor got changed . now executive is not ready to attend to my call . Matter excalted to Mr Gupta [protected] waited for his action for 3 days with continuos follow up but no revert matter excalted to mr rajesh # [protected]contact names and no recieved from cust services IFB . still my problem remains. When problem was excalated to mr rakesh the excutive came and said brackets need to be changed will come back and the drum also needs to be changed . but no reply awaiting for your prompt customer services from last 5 days . I assume IFB guys are torchering me now i have already invested 6 thousand plus AMC amount if complaint not resolved within 24 hrs i will move to consumer court. i hope i am not expecting a lot form ifb . please expedite the matter el;se i know what and how things work
CTC # [protected] Mr rajender Tuli Was this information helpful? |
IFB executive washing machine — malfunctioning of bearing
My wasching machine, IFB executive model, machine number 21885 was continuously under AMC. My last renewal was on 06.07.2006 (AMC No.14007) for two years by paying Rs 3937/-. The expiry date of AMC was 05.07.08. A complaint arose during the last week of June and was registered with the call centre. After a week within the validity period of the AMC, a service personal came to my house and after inspection mentioned that the bareing is faulty and hence to be changed. Since he was not having spare, he said he will get it and come. But till todate the service is pending. During this period I have spend at least Rs100/- by calling the service personnel, service centre at Kottayam and IFB personnel Mr.Nelson. I want my machine to be serviced and also to renew my AMC. urgent action is required.Dr K U Thomas