[Resolved] IFB Washing Machine — Extremely poor customer care
My IFB wshing machine is under warranty. The machine stopped working and the first complaint was logged on December 1, 08. My Ticket number: 2484729 . Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem, the next time came up yesterday(december 14th) with a motor (an old refurbished motor- with no IFB label) and replaced the originally installed motor. They loaded the laundry ad left. The machine is still not working. This is frustrating, and very disappointing. The service agent is xcell Care, St Thomas Mount Chennai.
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Mar 16, 2017Complaint marked as Resolved
Jun 24, 2016IFB Industries Customer Care's response Dear Samkhanna,
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.