[Resolved] IFB Washing Machine — COMPLAINT NOT ATTENDED | |
Sir, on 06.12.2008, I have lodged complaint for IFB Washing machine water leaking and sound through your tool free number, [protected]. The complaint Number is 2505234. None of the representative either called or attended the complaints. My Mechine is under AMC. Almost 9 days passed. Kindly inform the latest position. Thanking you, j.arivazhagan No.23, Solomon street West Tambaram Chennai-600 045 - Tele[protected] Cell : [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
IFB WASHING MACHINE — Complaints not attended
My IFB washing machine is under AMC. The machine is not working for the past six months. My last complaints ticket Nos. are 2423872 dated 14.11.2008 and complaint ticket No.2647582 dated 23.1.2009. The service personnel after inspection promised to come back with spares to make it working. But till date they have not attended the complaint.I intend to file a civil suit or a complaint before Consumer court seeking compensation for damages and deficiency of service.
S.JANAKI
IFB WASHING MACHINE — Complaint was not attended
We had purchased an IFB Washing amchine two years back. On 15 Jun 09 I had launched for a compalint and requested for a MAndatory vist and for the same I was given a token No.3140753. But no one had turned up. All of a sudden a received a message in my mobile on 18 Jun 09 stateing that the mandatory vist was resolved and how the service was. I was so surprised I called the call center and they requested me to contact the local gudown for the service not rendered.I called them on 17 Jun 09 and two ladies attended and the call and they said they will get back to us but there was no reply from tham.Meanwhile i got a call from IFB stating that my AMC is getting expired on 28 Jul 09. where as i had paid Rs.2000/- at the time of purchased for an additional 2 years warrenty. She said is it so and there was no confirmation from her. All of a sudden a guy has come home and he called me just now stateing that he has come for the service. Since I am working I had requested them to send their service person on weekend where as this guy says he is not aware of it. The service and the care given to the customer is very very poor. There is no service from IFB. I never thouht it will have such a poor customer service. Dear Sir,
It was so quite disappointing for me and my hotel in Kumarakom that inspite of purchasing around 04 nos of washing machine and Dryers from IFB, all my calls towards the service and complaints gone for six.Nobody attended and the poor response from your staff even at the managerial level from Cochin upset me very much.All the calls made from me and my team was never honoured at any time and nobody concerned to give a courtousy call or for a site visit.I really wondered if this is the attitude towards an organisation which purchased around 8 products from IFB, what will be the attitude towards a normal deal?
I you are bothered to a minimum level to my concern PLZZZZZZZZZZZZZZZ send a technician to Taj hotel in Kumarakom for servicing the MACHINES.
regards,
Renjith Menon
It was so quite disappointing for me and my hotel in Kumarakom that inspite of purchasing around 04 nos of washing machine and Dryers from IFB, all my calls towards the service and complaints gone for six.Nobody attended and the poor response from your staff even at the managerial level from Cochin upset me very much.All the calls made from me and my team was never honoured at any time and nobody concerned to give a courtousy call or for a site visit.I really wondered if this is the attitude towards an organisation which purchased around 8 products from IFB, what will be the attitude towards a normal deal?
I you are bothered to a minimum level to my concern PLZZZZZZZZZZZZZZZ send a technician to Taj hotel in Kumarakom for servicing the MACHINES.
regards,
Renjith Menon
Dear Sir,
It was so quite disappointing for me and my hotel in Kumarakom that inspite of purchasing around 04 nos of washing machine and Dryers from IFB, all my calls towards the service and complaints gone for six.Nobody attended and the poor response from your staff even at the managerial level from Cochin upset me very much.All the calls made from me and my team was never honoured at any time and nobody concerned to give a courtousy call or for a site visit.I really wondered if this is the attitude towards an organisation which purchased around 8 products from IFB, what will be the attitude towards a normal deal?
I you are bothered to a minimum level to my concern PLZZZZZZZZZZZZZZZ send a technician to Taj hotel in Kumarakom for servicing the MACHINES.
regards,
Renjith Menon
It was so quite disappointing for me and my hotel in Kumarakom that inspite of purchasing around 04 nos of washing machine and Dryers from IFB, all my calls towards the service and complaints gone for six.Nobody attended and the poor response from your staff even at the managerial level from Cochin upset me very much.All the calls made from me and my team was never honoured at any time and nobody concerned to give a courtousy call or for a site visit.I really wondered if this is the attitude towards an organisation which purchased around 8 products from IFB, what will be the attitude towards a normal deal?
I you are bothered to a minimum level to my concern PLZZZZZZZZZZZZZZZ send a technician to Taj hotel in Kumarakom for servicing the MACHINES.
regards,
Renjith Menon
Hi,
Am quite sure this IFB washing machine is proved to be a BIG failure and the service people are proven ridiculous and got fed up of their attitude. The area Manager is really appointed not to manage the situation whereas to obstruct the disheart the customer by not supporting them and misguide them by giving false reasons.
Myself purchased a senator Washing machine and it underwent 16 times repairs in 3 yrs time, by last month its warranty also got expired and I have no ther way to get their support other by cash payment which will be another expensive affair and paying penalty for selecting the International band item. I have repeatedly requested to all IFB available authorities in Kerala and through their complaint number many many times. Perhaps I would have spent more than Rs 300 for telephone calls (each complaint I have done more than 5 times and the waiting time is nearly 10mts in addition to calling the local offices)and my valuable time over phone and hearing arguments of service people. Its a big punishment of buying an IFB machine and request any customer NOT TO BUY IFB MACHINES else you will loose your money and mental peace.
Now I also have to approach the legal authorities either to get my money back or to get a new machine.
I strongly feel that the top management of IFB may not be knowing the real happening in grass root levels. The people in lower levels are trying to defame and thus the entire IFB name will be washed away from the market no sooner also the curse of suffering people who spent their hard earned money for a junk of metal will also prove in a short time.
With Regretfully,
Swaminathan
Mob [protected]
Am quite sure this IFB washing machine is proved to be a BIG failure and the service people are proven ridiculous and got fed up of their attitude. The area Manager is really appointed not to manage the situation whereas to obstruct the disheart the customer by not supporting them and misguide them by giving false reasons.
Myself purchased a senator Washing machine and it underwent 16 times repairs in 3 yrs time, by last month its warranty also got expired and I have no ther way to get their support other by cash payment which will be another expensive affair and paying penalty for selecting the International band item. I have repeatedly requested to all IFB available authorities in Kerala and through their complaint number many many times. Perhaps I would have spent more than Rs 300 for telephone calls (each complaint I have done more than 5 times and the waiting time is nearly 10mts in addition to calling the local offices)and my valuable time over phone and hearing arguments of service people. Its a big punishment of buying an IFB machine and request any customer NOT TO BUY IFB MACHINES else you will loose your money and mental peace.
Now I also have to approach the legal authorities either to get my money back or to get a new machine.
I strongly feel that the top management of IFB may not be knowing the real happening in grass root levels. The people in lower levels are trying to defame and thus the entire IFB name will be washed away from the market no sooner also the curse of suffering people who spent their hard earned money for a junk of metal will also prove in a short time.
With Regretfully,
Swaminathan
Mob [protected]
IFB / Washing Machine — Not attended to the complaint
My washing machine is constantly in need of service and therefore I have always had an AMC.I regestered a complaint on 18th August 2010 Complaint no.4958208 but the Machine is not yet set right a service mechanic came on 20th and promised to return with the required part the next day. but nothing has happened till today.
When I call the Call center they have their staple replies,but never have a supervisor with whom I can speak. When I insist on an IFB officials contact,they give different names at different times.The only consistant thing is that they give telephone nos which either do not work or keep ringing or remain switched off throughout the day.
The Management of IFB either does not exist or are unable to handle the problems eminating from poor quality products being dumped in the market to gulible customers.
Tilak Narayan
14A, 7 Raj Narain Road, Civil Lines, Delhi 110054 mb. [protected]
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IFB LATEST WASHING MACHINE — MACHINE NOT ATTENDED
Dear sir,Dear sir,
See when the washing machine spins there is a lot of sound, your service people came and did it once they said that the stone is misplaced but the problem persists. I have registered the call with the company one and half week back and till date they have not rectified my washing machine kindly attend immediately. And my complaint no: is[protected]
Thankyou,
Regards Alexis