[Resolved]  IFB Washing Machine — Poor service no care

IFB WASHING MACHINE — No customer focus no care

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
[protected] - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and

put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems.

The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/


Details of all that happened with me -

Attn Manager Customer care/ Marketing Manager/Manager Kannur Branch,
I have a problem with my IFB Executive Plus (which I am using for the past 8 years) I am really satisfied
with your Washing Machine. My problem is with your customer care department.
I called your Customer care office in Bangalore (Toll free Number [protected]) and lodged a complaint
on the 11th July & COMplaint number is 3242221. I called them couple of times and the same recorded
information like we informed the concerned department and will be in touch with you shortely.With my
constant call with your customer care department, on the 14th July ie: today I spoke to Mr Jitesh
I think he is your customer care in charge from bangalore, promised to take some action within an
hours time, and arranged one of your technician Mr Vijesh, who attended my case with half an hour.
It took 4days to send someone to get my job done. All I am asking is to be very frank with the
customers.Say what date and time they can (a specificc date and time ) rather than dragging for long, My be one day 2 day or ex number of day . Give us a date and make sure your are there to help
the customer.
Mr Vijesh ( from Kannur)was very helpful and he is a real professional and he gave little tips of regular
troubleshooting of the machine, before calling the customer care.
Please congratulate Mr VIJESH on behalf me for the JOB WELL DONE, and I am very pleased
with his service.
Thank you.
C.K.BHARATHAN ( Customer care Executive Singapore airlines)

My compalint no. - 3528064 is registered with service centre 1 month ago. just display board is to be replaced. what kind of service is provided by company like IFB. this is just going to hit ur company's image in future if IFB will not see towards customer care. service centre is just making excuses since one month that we don't have display board. I ask you to seek in to the matter or I will file a complaint in cunsumer court againt IFB company.