I have a Supremo washing machine under AMC. The service is supposed to be provided by IFB service center in Malad viz; Ms Amtek Services.
I first reported the problem in April 08. Since then I have made at least a dozen complaints relating to the SAME problem. Basically there was a problem in the spin cycle of the machine. I still have some of the complaint ref nbrs and these will be on their internal system eg, # 1742462, 1812766, 1838289, 2059557, 2127545, 2369714, 2369744 and now 2554141. There were many more initially which I did not track.
The center sends incompetent techincians as and when they please. Basically the persons who have attended have no idea what to fix. I insist on them coming on Sat so that I can personally supervise the work but it is of no use. My wife has sent some of them back without letting them attend as they just waste time and go away without any resolution.
The phone nbrs of the service center 28835997/28839823 are always busy and if available once in a blue moon, no-one picks up the phone. The are manager (Mr Rajesh Vaitye) does not pick up his mobile as has also been confirmed by visiting technicians. The Andheri office nbrs 28470532, 28470528also also remain unanswered.
For the same complaint at least 10 different persons have visited my house. Many of them have been fired by the company for unethical practices as I have come to know subsequently. I am exposed to all these strangers in my house (security risk). The service center people claim that I am a problematic client since I insist on certain days of service and give them a piece of my mind whenever I can get hold of anyone!!! I also understand that this is the ONLY service centre between Andheri and Kandivali since the last several years - i.e. it is severly overloaded.
The technicians have replaced multiple parts (softstarter, ball bearings, timer, motor) but to no avail. The company has lost money due to this incompetence of its engineers.
I was gullible enough to extend my AMC in Aug 08 for 2 years. However there is just no hope. The clothes are now washed by a maid since the machine just does not work. The technicans have turned a somewhat working machine into a non working one.
I am totally fed up of the company and its service. They have the guts to advertise for new products!
I wish to know how I can take up this matter and seek appropriate redressal and compensation from IFB.
Regards.
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