[Resolved] IFB Washing Machine — No one come to attend the problem | |
Hi, I have recently purchased a IFB washing machine on 14th of Dec 2008. I have try to log a complaint by the next day and left voice message in the IVR but no one seems to be calling me as per the IVR message. The whole week there is some telephone problem with IFB. Finally i send email same week reporting that the new washing machine is not picking up the soap powder when washing. Also told that the water force is okay before entering washing machine but the force inside the washing machine is not okay to flush the soap powder. Finally a guy called and ask me for my availability but never turned that day inspite of several calls to him and he continue to promise to come within 1hr or 30mins or 10mins. I called him thrice the same day but i received sms that the issue is resolved on the same day. I logged the call again but the support didn't record the call as they have technical problem. Again i send email to them no use for that. I called again and logged a new call, no one seems to be turned to my home or even call me for a week. I never see such a poor service. No one seems to be responding properly. This is my new machine and have horrible experience with IFB. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
For last one and a half month, my machine is not working. I repeatedly talked to your customer care executives. And they sent the mechanic on second week of August. The mechanic said that he needed to change one of the part of my machine. He took that old part and told me he would come again on third week of August and fixed the new one. Since then nobody came, no phone calls from IFB, nothing... I again put a docket (for the second time, on 22nd August, 2009, docket no. 3403185). I called IFB Concern Department, IFB Branch office for atleast fifty times. But none of them gave me any feedback. I am so frustated. Even I emailed to the customer care dept. But they only send me a formal apology. And then again a big silence... Now I just want to sell this machine which occupy a large space in my room.
For last six years, my family is using IFB washing machine and we have three machines in total. I always get very prompt service from your division. And I am also satisfied with your service all the time. But this time, my impression is totally changed. Its really very frustating for me. You know without washing machine for one and a half month, life is became very very tough. I am a working person, have a patient in my house. I am still waiting for the feedback.