[Resolved] IFB Washing Machine — Timer problem | |
I bought ifb washing machine (Executive ellite) here in varanasi, 3 years back, i encountered the problem after using it for about 13-14 months, the timer was not working, so during the washing period, the machine does not rotated, Since it was still under warranty, the faulty timer was replaced (Approx cost 2300 rs.) free of cost. Now again after the replacement, the machine worked fine for another 18 months, then again i am encountering the same problem. It is the timer again. Now is there some design fault in that timer? Or is the company not sending the right spare parts to our part of the country? Its my feeling that my decision to buy ifb washing machine was wrong. Cause the same part needs to be replaced every 14-18 months.!!! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
11 Comments | |
Comments
Even i agreed, i am also encountering the same problem (timer problem). But they are asking 4500 rs to change the timer from service engineer provided by the IFB customer care service.
Reply
IFB — IFB washing machine problem
hai every one. last month we have informed to ifb service center (tirupati) our washing machine is not working please come and rectify the problem. from that day to till[protected] date they are not responding to our complaint. so that i am putting complaint to consumer complaints.IFB — WASHING MACHINE SERVICE RELATED ISSUES
This should be noted as a super complaint. We have registered a complaint with your call center since last 6 weeks. Constant following up by my wife mrs rashmi singh but no avail. Unresponsive and unresponsible can sum it up that too when we have recently renewed our amc with ifb. We are without a machine for the above period as we need to get clothes hand washed. Why do ifb sell amc when they cannot service. Everytime you call the contact center they say they dont have parts, cant be an excuse for a running product where you are actively selling amc. The display has not been working therefore rendering the washing machine un-operatable. I am beginning to regret buying an ifb just on account of endless follow up one needs to do to get things fixed.If this does not resolve very soon i will have no choice but to see the next stage of escalation.
You are lucky that timer has to be repaced in 14 months. I am being forced to replace the timer every 3 months. I have already replaced the timer 3 times and the timer has again stopped working.
Today we replaced the timer it costed 2400 including the service charges by no ifb technician. Ifb elena model, the spinner stopped working in the 4th year. Ifb wash quality is not good but the body is solid exactly reverse for whirlpool my second machine.
IFB Industries Customer Care's response, Jan 27, 2017
Verified Support
Dear Rirydh
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.
IFB Team
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.
IFB Team
No use with ifb machine.. It takes 2hrs to complete the washing process for every single program even everything is perfectly connected. Why are these many programs in washing machine when it is taking same time for all those programs. If it is not fixed the product will be utterflop in future.
IFB Industries Customer Care's response, Sep 20, 2017
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Can IFB let me know the cost of timer for executive plus model? Also let me know the cost of the switch replacement for the door?
IFB Industries Customer Care's response, Jan 3, 2018
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Please let me know ifb cost of timer(4295).
Suneeldwh's reply, Jul 17, 2018
Ifb Serena sx model
IFB Industries Customer Care's response, Jul 18, 2018
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
I never knew that IFB parts would be so expensive after the expiry of warranty. IFB does not disclose the price of its parts and warranty on replaced parts. I called their customer service to find out the price of the parts and warranty and they told me that they don't have it. They advised me to call their National Head Retail to find out the price of parts.
IFB Industries Customer Care's response, Aug 3, 2018
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
My timer having issue for 1 day, it changes automatically after some time og washing . Even while spinning it changes time 8, 7 many times.
Also its to much noisy. Did complaints but they say that much noise will cone
Also its to much noisy. Did complaints but they say that much noise will cone
Ifb elena 5kg, need replace timer
Sivadev's reply, Mar 31, 2021
Cost?
IFB Industries Customer Care's response, Apr 1, 2021
Verified Support
Dear Sir/Madam,
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.
Regards
IFB APPLIANCES
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.
Regards
IFB APPLIANCES
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information