Comments
Dear Sir
yesterday (25/08/09) i made a complaint in this customer care still now there is no reply from your side
kinldy rectify the problem in machine by sending a good technician
Reg
V.Balaji
[protected]
yesterday (25/08/09) i made a complaint in this customer care still now there is no reply from your side
kinldy rectify the problem in machine by sending a good technician
Reg
V.Balaji
[protected]
Sir
Do you have my complain with you given by me yesterday(25/08/09) My machine Drier Brake does not get applied when we open the door because one of you technicial came for a complaing and disconnected it. On 21/08/09 (friday) one of your technicial call for general service i told to come @6.30PM, he came, i told my machines problem he didnt touch the machine, he told he will bring another technician with him and he went away. Yesterday i gave a call to Mr.Raviganesh your IFB staff
Mob No.[protected] and made a complain. and also made a complain though this customer care But still now there is no response.
kindly take action immediately pl
Reg
V.Balaji
[protected]
Do you have my complain with you given by me yesterday(25/08/09) My machine Drier Brake does not get applied when we open the door because one of you technicial came for a complaing and disconnected it. On 21/08/09 (friday) one of your technicial call for general service i told to come @6.30PM, he came, i told my machines problem he didnt touch the machine, he told he will bring another technician with him and he went away. Yesterday i gave a call to Mr.Raviganesh your IFB staff
Mob No.[protected] and made a complain. and also made a complain though this customer care But still now there is no response.
kindly take action immediately pl
Reg
V.Balaji
[protected]
i have registerd the complaint for changing ifb washing machine's body and we have made the payment of Rs.3500/ to the technician but nobody has turned after the payment dne it has been 1month we have registerd the complaint so many times in service centere no response from that side also please look into this matter as soon as possible my address is 495, west parmanand colony near kingsway camp delhi-110009 contact no resi- [protected] mobile-[protected] thanks
the motor of my washing machine is malfunctioning, no one is responding in spite of registering complaints many times
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
IFB WASHING MACHINE — complaint resolved
I had registered a complaint with the IFB BPO, complaint no. being 3317845. This complaint was made subsequent to an earlier complaint that I made which was attended to by Mr. Bharathi of Star Engineering, Coimbatore, which is your authorised service agency . However, the day after Mr. Bharathi attended to the problem, when I ran the W/mc, i found that the problem has not been rectified. So I called up Mr. Bharathi, and he asked me register a complaint again, the no. of which is given above. I have called up Mr. Bharathi and given him the complaint no. but he says there are no spare parts and he has ordered for them and will be avialbale in 3 days. Now nearly 15 days are over after registering this compalint. I find IFB very poor in customer service. If the service agency does not respond properly, u can compalin the company, but if the company itself is at fault whom do u complain to? why does'nt the company provide its service agencies spare parts? This problem that I have with my W/mc is nearly a month old. These people come and do some stop gap arrangement and make it work; it will work for 2 or 3 days and then again conks off. Pl. look into the matter and do the needful.