[Resolved] IFB Washing Machine — Very bad response of service center | |
I have an IFB Washing Machine which has an Annual Maintainance Contract. Machine Model- Excel. Machine Serial No- 096290. Contract com. date- 12/8/2008 Contract Exp Date- 11/8/2009. Iam really fed up regarding their Service center. IFB Helpline[protected]. Atleast 3-4 times, when i have made complaints, their service guys take 2-3 days to respond. If there a serious problem it takes them 4-5 days to take the machine to their service Centre. Complaint no - 2842561, dated 21st March 2009. Their service centre guy came on monday (i.e.23rdMarch 2009) and told me that he would take the washing machine to their service centre on tuesday (i.e.24th March 2009).The persons name was Mr.Mateen [protected]. I have contacted the call centre on 25th march 2009, 26th March 2009. Iam really fed up & i think IFB must also concentrate on after sales department. I have paid Rs2094 as annual Maintainance, this is what i get for paying this amount. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
IFB washing machine bought on 24.03.2008. the machine in the midfdle of the cycle. Attended 25 days after complaint given. But it is stoping in the middle of the cycle for about 10 minutes and then running.Please rectify the problem.
Reply
We have complained to IFB helpline no. for attending a problem. i.e. the machine vibrates with loud sound while rinsing and letting out the water. A service person from JS Engineers, Ullagaram at Chennai attended after making several phone calls to the no. provided by the helpline and the service person told that the Drum (Exe) (along with the bearing) has to be replaced. According as per their suggestion, the same was replaced on 23.06.2009 vide Invoice cum receipt No.941 dt.23.06.09 by paying an amount of Rs.3, 927/- But to our surprise and shock, we experienced the same problem after making an expense of around Rs.4, 000/- We request the IFB managment to look into such problems faced by the customers due to inefficient and ill-equiped technicians/franchisees.
We request the IFB to attend to my problem and rectify.
We request the IFB to attend to my problem and rectify.
My mobile No. is [protected]
ifb washing machines — bad service by service centre
hello sir/madami have purchased ifb washing machine on 2dec2008 from bedi electronics in ludhiana..due to some problem in septmender washing machine does not work ..then i compliant to service centre ..but no action was taken upto date ..they only said that parts of washine machine does not available ..then i called to ifb office they said parts has been sent ..so tell me what can i do..its already 1 month 10 days about my complain..[protected]
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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