[Resolved]  IFB Washing Machine — MACHINE IS NOT IN WORKING CONDITION

I HAVE PURCHASED ONE WASHING MACHINE LAST YEAR TO GIVE A GIFT TO MY NEWLY WEDED DAUGHTER AS YOUR PRODUCT IS ONE OF THE BEST IN WASHING MACHINE. SINCE I HAVE PURCHASED THIS IS BEING UNDER COMPLAINT AND REPEATED REMINDER TO YOUR LOCAL SERVICE REMINDER. LAST VISIT OF YOUR LOCAL SERVICE ENGG. BY MR. MUKESH OLD TICKET NO. 2837213 AND NEW COMPLAINT NO IS 2849574. HOPE YOU CAN CHANGE THE PRODUCT AND REPLACE THE SAME WITH NEW ONE. EVEN TODAY YOUR AHMEDABAD REP. MR. BRIGESH MOB. NO. [protected] HAS PROMISED TO LOOK INTO THIS MATTER. AND YOUR LOCAL DEALER. M/S CHROMA REP. BY MR. PRADIP IS ALSO PROMISING THE SAME. BUT I REGRET TO STATE THAT WE ARE GETTING ONLY PROMISES. WE WOULD LIKE TO REPLACE THE PRODUCT, AS THIS IS THE MATTER OF THE REPUTATION OF YOUR COMPANY. PLEASE DO THE NEEDFUL. REPORTED ON 23/03/09 TO IFB COMPANY SITE..

NOW WE HAVE RECEIVED A NEW TICKET NO. 2862364. DT. 26/03/09. STATING TO REPORT THE SAME ON THE COMPANY'S SITE. WE HAVE NOT RECEIVED ANY CALL FROM THE SERVICE CENTRE NOR ANY SERVICE ENGINEER HAS VISITED. THE WARRANTY PERIOD WILL BE EXPIRED LIKE THIS ONLY. WE WANT TO GET THE PRODUCT REPLACED.