[Resolved]  IFB Washing Machine — Severe Vibration of Washing machine

We have IFB washing Machine of Elena make. The machine startted giving vibration problem in the month of December 2008. We have informed to IFB people and a technician ( so called) from their Delight Service Centre Vashi, Navi Mumbai has inspected the machine and informed us to replace the TUB immdiately which we have done based on his suggestion by paying Rs. 2500/- immediatly. Also we were asked to sign for 2 year AMC which we have done it by paying another Rs. 2850/- . But the vibration problem has agravated after replacing the TUB. Then they started giving us silly reasons like improper use of surf powder, washer not ok stand not ok and etc.

Whenever we put the machine on It makes so much sound that even a 5Kwatt Generator set woul not give that much noise. It dances all over in my living room. Peoples satying in the nearby flats come to wach the scene. I have made an vidio recording of the machine movements and are planning to send it to some of the TV channels so that by seeing this on the TV other people will not make a mistake of purchasing any IFB products in future. At present we have given the machine full rest by washing our clothes by hand daily.

In the last twomoths we have registered about 5 complaints. Whenever we register a cmplaint some useless fellow turns up for checking the machine and trying to convince us by giving aforesaid bullsit reasons.OUr patienece has been tested by IFB people We are fed up with them. Have left with no option but to initiate a case against them legally.

We have requested the Delight people to refund the money which has been paid towards AMC as well as TUB. Total Rs. 5350/- has been paid up front. You are therefore requested to look into the matter and help us out in geeting the problem solved.


Awaiting for a favourable solution

With regards


Sooliyanna Shetty
Flat No- 16, Apna Pariwar Co- Op. Hsg Society Ltd,
Plot 304, Nerul Navi Mumbai 400706
Tel : [protected] Land Line[protected]