[Resolved]  IFB Washing Machine — Non Functional Machine

The machine stops at each processing step and doesn't accepts water.
Address:-
27, Meghna Row house,
Behind Agrasen Garden,
Citylight, Surat.
Contact No - [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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IFB WASHING MACHINE — OUT OF FUNCTION

OUT OF FUNCTION
PLEASE SEND SOME MECHANICTO SEARCH THE EROR AND
IT IS NOT UNDER WARRANTY PERIOD
Hi,
Our IFB Washing Machine Model 220V-150H2 WMAX-180W,
Sl.No. WTEXB-049601, for the last TEN days your local service Agencts have taken us for a ride. We inter-acted with Jagdish-[protected], Kiran-[protected], Murali-[protected] - who only spoke but fully failed to service us. Kiran attended collected Rs.1300/= for outward/inward pipe, again he says Timer is defunct & said it costs 5000/= . Very sorry to say your local AGENT is worst to service reputed IFB.
We request to get our Machine operational by next 6hrs or we're forced to recover the amount of Rs.1300/ already paid to kiran.
Or we're forced to take rigid action. This is serious issue.

Rgds,
pooja
[protected]
Primus Retail Pvt Ltd
No. 7, Ist Cross, 3rd Main,
Ashwini Layout
Ejipura, Koramangala
Bangalore 560 047
the manager,
complaint cell,
sir,
we live in mumbai and have IFB digital 6kg machine which is in warranty, I have registered my complaint for the machine displays E-4 during the wash and the machine stops .After frequent follow up with the complaint, the technician mr augistine pandey from ANTEK SERVICES, nalanda niketan, flat no101, ground floor, datta mandir road, malad(e), mumbai-400065-telephone 28839823 comes to my residence his first visit and says the error was due to some mistake in water inlet pipe he rectified the work, but the problem was not solved the machine was still showing E-4 and again my wife shobha lodged the complaint and after frequent follow up of 10 days mr augistine pandey came and dismantled the complete machine and told us that mice had eaten up the wire of the machine and hence showing E-4. Till today the machine is not fixed and we are again following up with Mr Technician.
It is very pathetic the way IFB customer service works, I am a IFB customer from last 12 to 13 yrs and never I had to faced this kind of problem--------and as per your technican I did a big mistake by buying this new IFB digital as this machine is prone to faults and the faults are very costly to be repaired as compared to the old IFB non digital washing machine.

Kindly look into the matter.
Viji John
602/bhishma,
vishal nagar
mith chowky,
malad(w),
Mumbai-400064
Contact-[protected]
IFB washing machine, no proper services in thanjavur

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