[Resolved]  IFB Washing Machine — FRONT PANEL AND DRUM SUPPORT ROD NOT WORKING

I have purchased IFB front loading washing machine 15 years. Once the local your authorised service people attended and changed the drum and other spares which costs about Rs.2, 500/- ten years back. And very often the electrical fault, front door lock problem, etc. were attended and each time nearly 1, 000-/ to 1500/- expenses I had to meet. I do not understand whether they are cheating the customers. Again it does not work even after spending the huge amount every time nearly 1.5 thousands. Now, in the recent past, again the drum has to be changed as per their observation since the bracket welded with the drum found broken by which spring is not pulling the drum. Totally machine is not working. Still I have to spend another 4-5 thousands. By this time I could have purchased another new machine. I have contacted your local distributor, who says, this old machine can be taken by him if I purchase a new machine from him for Rs27000-/ with reduction of Rs.4, 000/- against my old machine. Kindly arrange to me that I could purchase a new machine through CSD canteen where I am having such a facility and instruct your distributor to take my old machine for the amount as he had informed.


Awaiting your reply,
BY: J. Shunmugham. Chennai. My mobile No.[protected].