[Resolved]  IFB - Washing Machine — POOR SERVICE-UNDUE DELAY

MY WASHING MACHINE IS UNDER AMC.I made a complaint and the details are as below:
12-8-09:THE COMPLAINT is lodged and the NUMBER IS :3364941 DATE OF COMPLAINT IS:12-8-09.
PROBLEM IS:TUB IS LEAKING.
15-8-09:FIRST VISIT BY THE TECHNICIAN IS ON :15-8-09 AND HE DIAGONISED IMMLY THAT THE TUB HAS TO BE CHANGED.IT TAKES 30 MINUTES FOR DIAGONISING.
18-8-09:SECOND VISIT:THE NEW TECHNICIAN BROUGHT ONE OLD TUB AND DISMANTLED THE MACHINE COMPLETELY.AFTER THAT INFORMED THAT THIS TUB IS NOT SUITABLE AND PROMISED TO BRING NEW CORRECT TUB THE NEXT DAY AND VANISHED.HIS NAME IS MR.VIJAY OF TRUE CARE, THE FRANCHAISE OF IFB IN CHENNAI SOUTH.
19-8-09:I did follow up with call center/Franchaise/and IFB:Ph:30288511 and Mr.Arun of IFB-[protected] and got the answer that the spare tub is not available and will come only on 22-8-09.
22-8-09:again called the franchaise and thay said that they will call me to update.But No response further.
24-8-09:Again called the franchaise True care and got the reply that they will call me .
24-8-09:Called Mr.Arun-[protected] and was informed by him that they may get the correct TUB on wednesday.
24-8-09:???????????????????? Till now 12 days gone.No use except doing washing by ourselves.IFB made us to learn washing and self realiant.

This is the story of having an AMC for a washing machine and then beg for their service.I don't understand why IFB is taking AMC if they cannot have spares in the regional office and put the customers into trouble.Now we all are doing washing daily from 12-8-09 to 24-8-09 and no light when we will get the spare.

By writing this in publice forum, my intention is atleast in future let IFB tries to give proper service to its customers mainly by keeping the required spares in the local offices itself.If the spares are provided in time then their technicians are good enough to close the issues.