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[Resolved]  IFB Washing Machine — Un Professional service

Sir/Madam,
I request you to kindly go through the service aspect offered by IFB as per my following narration and take up the matter suitably with IFB manufacturers. As I do not get hold of their e-mail ID, I request you to kindly forward the same to me, while you are forwarding the text to them for their views, comments and their responsive reply.

Service of IFB washing machines does not at all complement with their sales force. How sad ?
Purchased in early 2006. in Bangalore. 1st complaint in Jan 2009. No response to telephone on listed numbers. Took help from ASK ME for authorised service point.

Ace Machinerary Services vide Complaint (D.C.) No:1423 dt 20-01-09, & Invoice No:1739 dt 27-01-09 replaced drum at the cost of Rs3200/-. Problem persisted. No where-abouts of ACE Machinery Services. Repeat ASK ME.

Refered to VSC Service center. (www.Vsc.com/[protected]@yahoo.com) Service Technitian reports on 04-07-09, ( service call report No: 078) sound in the drum but normal condition of the equipment. Serviced and returned with bearings, motar bearing and oil seal at a cost of Rs2890/- on 17-07-09, Bill No:168 and call No:611064.

The drum repeats drumming to displeasure. VSC dissappears. No where-abouts.

Repeat ASK ME. Enter SRI VIJAYALAKSHMI ENTERPRICES (Authorised Service Franchise for IFB) Ph: 25552788 address: No 227/4, Narayanapillai Street, Shivajinagar, Bangalore 560001. Machine service and returned on 18-09-09 vide Invoice No:7436 for a charge of Rs6550/- Now the details of their bill with IFB prices in bracket.
1. Drum Assembly: Rs3100/- (Rs2511/-)
2. Bearing Bracket: Rs1100/- (Rs528/-)
3. Bearings: Rs850/- (792/-)
4. Belt: Rs600/- (Rs341/-)
5. Service and Transport- Rs600/- and Rs300/- respectively.
What a service arrangement by IFB a supposedly reputed Washing Machine manufacturer. Our total expenses on drum assembly during this year is Rs13140/- not to mention the agony , frustration, discomfort, under the breath cursing of all concerned with IFB and the distrust about the IFB. As a consolation can the price difference be explained for items 1 to 4 above. How the Authorised service Franchise could charge more than the rates fixed by IFB for their spares? Can it be arranged to refund the difference? Well ? A responsible reply is anticipated and awaited.

Thanks and Best Wishes.
B R Sridhar
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

IFB service techniciana are RUDE and wont come at customers convenient time... I had bad experiance (2 years back and now ).
Even if in warrenty, they asks for MONEY and we have argue with low standard and non-professional technicians...

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    IFB Industries
    Customer Care Service
    Customer satisfaction rating
    84%
    Complaints
    6221
    Pending
    0
    Resolved
    5184
    IFB Industries Phone
    +91 88 5376 9434
    1 860 425 5678
    +91 33 3048 9299
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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