[Resolved] IFB Washing Machine — DISGUSTING SERVICE AND REVOLTING ATTITUDE OF SERVICE PERSONNEL | |
We are holders of IFB Washing machine Model SUPREMO DELUXE with Sr. No.WTSUPDX B 25327. This machine is under AMC which is valid till 22/06/2009. Upon lodging the complaint for the complaint " Spin Function as well as leakage in the drain pipe line" on 05/08/2008, service personnel had made visit i.e on 06/08/2008 ( Pump was replaced by an old pump). Same problem has occurred again on 01/09/2008.Complaint was lodged through the phone. Complaint No. 2129087. Nobody reported. Again the complaint was lodged on 05/09/2008 withe reference no.2152643. Person attended and in the report, we had mentioned that the machine needs observation. After two days the machine has started giving the same problem. Complaint has been lodged on 17/09/2008 ( Ref. No. 2152643 )for which no response from the local service personnel. This kind of customer service is not expected from the organisation practicing the ISO[protected] Systems. BEWARE OF IFB PRODUCTS AND THINK TEN TIMES BEFORE PURCHASING.COMPANY HAS BAD SERVICE PERSONNEL WHO ARE ARROGANT. WE ARE FACING PROBEMS AT HYDERABAD. AMCs ARE EYE WASH AS SERVICE PEOPLE SHY AWAY WHEN A SITUATION OCCURS WHICH NEEDS MORE ATTENTION AND REPLACEMENT OF PARTS.IT SEEMS THERE IS NO MONITORING MECHANISM TO TRACK THE CALLS. 1-1-1/8, 12, 14, 16, FLAT NO.502, LIBRA MADAHELLE ENCLAVE, GOLCONDA X ROADS, MUSHEERABAD, HYDERABAD-500020. PHONE[protected], MOBILE-+91 [protected]. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
Associates have unskilled, untrained engineers who are expert in damaging the washing machine. Sameer is an engineer from M S Associates more than 8 compliants in 3 years (You see 8 compliants
in 3 years), Changed Drum, Bearings etc. Minted money from me (every visit bill is more than Rs. 1000/-). You escalate to IFB, no use. IFB belives in:
"Customer is GOD till product is sold. Once product is sold, Customer is DOG who will chase IFB".
I am planning to give up my IFB machine and buy new machine from other company. Any suggesion?