[Resolved]  IFB Washing Machine — Machine under AMC, needs motor replacement, pathetic after sales service

ifb executive -plus washing machine — under warranty initially drain pipe not working and now machine stopped working

my ticket no is 3147164 was lodged on 16 june 09 . none attended. after repeated contact with customer care and conserned repair aggency no responce. now buying international brand with good promice of after service is a serious doubt now i decided not to buy any product of ifb

IFB - IFB SENORITA PLUS — Replacement request made but no response

within a year of purchase 7 to 8 times the machine got repaired. every time there is some problem or the other. now recently even after the repairs there is water leakage from the bottom and also the machine is not spinning.

Beware of IFB Products.

If you have already done the mistake of buying the IFB products. At least now check with the Manual and check for the accessories given along with the machines. Certainly they will miss something to give you. Write down all the call centre numbers, service engineers numbers, and note down boldly this may require you to deal with Service people to call more than 50 calls. Your followup will start with Highly irresponsive Call Centre staffs, Networked / Computer problems of Call centres, also learn some nasty abusive languages to deal with THICK skin service heads.

Best of luck

DEAR SIR, I HAVE COMPLAINED ABOUT IFB WASHING MACINE ON 11.10.09, COMPLAIN NO.3610505 TO THE CALL CENTRE.WE RETURNED AFTER 3 MONTHS OF VACATION BEFORE WHICH THE TECHNICIANS WHO HAD COME TO ATTEND TO OUR COMPLAIN AND CHANGED THE RUBBER LINING.NOW, AFTER WE RETURNED FROM OUR VACATION, WE STARTED THE MACHINE, WATER FLOWED OUT AS THE LINING WAS NOT PROPERLY FITTED.THE CALL CENTRE GAVE US A NO OF NOS.WHICH IS IMPOSSIBLE TO GET THROUGH.YOUR TECHNICAL STAFF IN KOLKATA IS PATHETIC AND INCOMPETENT AS NO ONE IS EFFECTIVE
ADD-MRS.VINITA SHIVPURI,
3, DILKUSHA STREET,
PARK CIRCUS,
KOLKATA-700017
[protected]

IFB WASHING MACHINE — Washing machine has been opened up for repair by the technician and nobody attends thereafter for 20 days.

Our IFB washing machine which is one year old and within warranty was not working. Complaint registered on 22.09.09 vide no 3523343. After a week a technician responded to the call and opened up the machine stating that he would come back next day. 15 days sinnce nobody has turned up and the local service in charge Mr Kamalkar is very irresponsible and evasive who keeps saying that somebody will turn up before 2pm and another day goes by. Hope less service and i regret buting IFB products.

http://www.easybuyying.com/bikini-c-78.html

The water is nt draining into the washing machine.
our permanent complaint no. is - 1942506
we have registered complaint date14.11.09/ 3742368
we request you to visit and rectify the problem as soon as possible.
Thank you.

i K.Murugan launched a complaint and its no is 4009183 but till date not solved my problem pls do the needful

IFB WASHING MACHINE — MACHINE NOT WORKING TO THE REQUIREMENTS

I have purchased the 6kg digital washing machine in Nov 2007. I have been facing problems with this machine since then and many times complaints have been registered. Service people have changed almost all the parts and still they are unable to identity the problem. Still I am unable to use the machine for the purpose why I have purchased the machine. I have registered the complaint on[protected] No.3895271. On 08-1-10, after many reminders, Mr.Sankar came and he said there is some technical problem with the machine and he took our grievances in writing, copy of the same was not given us. He assured that he will be back with solutions. Till date nobody came. On verifying with the [protected] on[protected], I understand the complaint 3895271 has been closed on[protected]. I am really upset, because they have closed the complaint without even attending to the complaint. Nobody came home for enquiry/service. Again after big argument, since the online people were not ready to take the complaint and I have registered a new complaint No.4182848 on 24.02.2010. The least thing I expect from the company is, my machine should work smoothly. That is the purpose of buying this machine, paying such a huge amount. 4182848 is my 10th complaint No. Each time I had to follow up many times and till date I do not find any responsible person attending to our complaints. I have tried for help in all directions and finally I have come to you. Kindly help. I have paid Rs.25000/- towards purchase of this machine and till date I have not used this machine to the satisfaction. I feel my query should be attended by the company without fail. I have come to you as last help.

IFB Executive Elite Washing Machine — AMC taken Service NOT rendered

The Franchisee of IFB Industries Ltd Thanjavuar provided Annual Maintenance contract with me on 22nd July 2009 for the I F B Executive Elite Washing Machine on payment basis. In the month of December 2009 the machine did not tumble, drum did not moving and heater did not working. Totally the machine did not working properly. I filed a compliant for resolving the problem of machine to their IFB Care phone no[protected] in the month of December 2009. My compliant, ticket No. is 3942297. They redirected me to call IFB main head office in Chennai Phone No.[protected]. I called them several time. They did not attend my phone I called the senior Manager, Kamal several time to his mobile no. [protected]. He never attends my phone calls. I called person in charge of Thanjavur namely Senthil whose cell no . [protected] is avoided my phone calls. These phone numbers are provided by IFB Industries. They do not solve the problem till today 7th December 2010. IFB has cheated me. They got money from me and they did not repair the machine. Who will ask them question only God will punish them. Dear customer, please read what is I implied. What are Managing Director and Chairperson doing without knowing the problem of consumer? Are they look into the matter and solve the problem?

IFB W/M — IFB WASHING MACHINE UNDER AMC

I had purchased an IFB Washing Machine Senator in 2005. Since then it is giving frequent complaints. Since last one month it is not working. It is under AMC by the company. I had lodged complaints with the IFB service centre, but to no use.
The local service franchise is saying that the spare parts are not available for repair.

Please advise what I should do now?

ifb digital washing machine 1611 model — motor problem

I have launched a complaint against this problem on 26 feb,but no body has attended the problem.my machine motor is not working.the complaint number is4169543.No higher authorities are responding to the phone calls.I want somebody to rectify my machine problem as early as possible.

Service provided by J.B. Appliances ( Authorised Franchise of IFB Industries Ltd. ) in Kolkata is VERY POOR. Inspite of several calls and complaints registered they do not come and attend the jobs. Once I had to take help from National Consumer Helpline about IFB service. They informed IFB Head office and then this irresponsible Service centre people came to attend the job.
They lack knowledge and cannot repair the parts and so the problem keeps occuring. The service centre person came and took the service charge but did not repair the pump of my washing machine. It is still not working and I have made several calls at their call centre but they have not attended my job till now.
During shifting to my new residence the service centre person damaged the inlet pipe of my washing machine but I had to pay for a new inlet pipe. I was charged an amount of Rs 870 but the damage was done by IFB service centre staff.
This type of SERVICE HARASSMENT from IFB service centre staff is really DISGUSTING !
Why doesn't this IFB head office take any step or action against these irresponsible Service Centres ?

Washing Machine — payment to be made at service center

dear sir,
i would like to bring to your notice my complain no.lk[protected] . i have send a washing machine to ur sevice center for repair for which the have taken 16 days to repair which is not accpetable such a long duration . An today they tell me to deposit the money in service center befor they deliver the machine. i have never had service center asking in advance as its always the take it at the time of delivery of the product ...
kindly look in the matter

thanking you

suhaib

IFB Fully Automatic Front Loading Washing Machine — Pathetic Customer Service

IFB Services are the most pathetic services seen so far. Their Service engineers are local mechanics who are illiterate and have no basic sense on how to handle a sophisticated gadget like a washing machine. If they come for repair they either do not repair it properly or make some other part of the machine like drum etc malfunction by leaving the screws loose.

The complaints logged at the Service Centre are never attended to unless called for atleast 6-7 times. Overall extremely poor services.

IFB WASHING -Pathetic Customer Service — -Pathetic Customer Service

I did a mistake by buying IFB washing machine and since it gives so many problems, we have been taking AMC since that. But now the problem is even with all this, its a challenge to reach customer service and if you are successful, they will not resolve the problem knowing you have AMC and they wont get paid extra.

I want to warn people against buying IFB products....go for something more reliable. My customer number with IFB is 697961

HT

On 7 Nov.2010 i purchased IFB front loader washing machine.While installation of machine when i removed the transit bolt it is found that bolt was bent & all threads were wornout & crack noticed on same place.

IFB WASHING MACHINE — Not working

My IFB washing machine is under AMC and I am in cochin.In spite of the repeated request to the help line no service persons are attending the machine,The manager at Cochin is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

IFB, fully automatic washing machine — Noise during running

We have IFB fully automatic washing machine since 2001. Now a days, It gives us problems often.Now it delivers a noise during running time.

IFB — Long delay in fixing minor problem in Washing machine

Complaint for service registered on 12th or 13-May-11 complaint #6353201, (MCB of house tripping whenever Washing machine is switched on, no problem with house wiriing). 14-May-11, Service personel visited and said, motor and 2 PCBs have to be changed and belt to be replaced. 16-May-11. Another service person visited and took away 2 PCBs and Motor. No news. After calling on 20/21st, they said they will come on Monday 23rd. After many calls, passing the buck. At 5:30, they said, it is too late, will come on Tuesday. Tuesday also lot of buck passing and finally promised to come on Wed. Afternoon on 24-may I called the call center to complaint. They said first the complaint # 6365201 is not there and gave a new complaint number #6419343. When pressed, she acknowledged that the previous complaint was "closed". On wed morning, technician came with 2 PCBs but did not bring motor saying it was not given to him. Still waiting to know when it will be fixed. Last few days I have made innumereable calls to Bangalore service center office as well as the mobile numbers of various technicians assigned. Everyone was passing buck such as "I have not been told by office, I do not have parts, need to check with office", It is raining now, Many times, even after calling, the phone was not picked/switched off etc. Please also investigate why teh parts were taken away?