[Resolved]  IFB Washing Machine — Machine under AMC, needs motor replacement, pathetic after sales service

IFB — Washing Machine not getting Serviced since last 3 months

My top loading washing m/c is not working for the last 3 months now .
It is presently under extended warranty - I had paid Rs 2382 for a 2 yr AMC. In spite of repeated compaints to service centre nothing has gotten done .

A guy by name Mr Manjunath falsely gives assusrance that some engineer will come every other day . His supervisor Mr Kumar has been committing since last 2 weeks now to rectify but nothing is set right.

Since there is no one to go to further I am considering legal recourse now whatever it may take.


Mr Mukherjee

IFB — Terrible service/ an ineffectual maintenance contract

The washing machine stopped working on 9th July. (It is only 20 months old and that itself was a suprise!) Called the service executive who had sold us the maintenance contract. He led us for a song and dance for 4 days, giving us a time slot and not turning up. Some of his excuses were as lame as 'it's raining'. He then stopped taking calls. Finally called the service centre. They came and took the machine away after three days! promising to deliver it teh next day. It is the 7th day now and every day on follow up I have been told that it is being tested or that transport is not available or that it will despatched early morning the next day. When I raised a stink about it today they say the part is out of stock and it will take another five days. So her I am with a practically new washing machine that is priced top of the range, a price that I stupidly paid for German technology that I thought would never let me down, with an equally expensive prepaid service maintenance contract, spending half my mrnings hand washing clothes. The only thing that even senior people can say is 'Sorry' - a word that they believe makes up for everything. The message is loud and clear. NEVER BUY AN IFB product ever again. And dissuad eanyone who is stupid enough to believe that the brand promise is credible

IFB — machine not working

Our washing machine is not working .Please make note of it .please contact us in the below address

no:10,1st cross street ,
victoria nagar,
pondicherry-605005

Contact number:[protected]
[protected]

IFB Washing Machine — machine is not working

Dear sir/madam,
our washing machine was under repair and not working properly please see to it . And contact us in hte below mentioned address and contact number.

Address:
no:10,1st cross street ,
victoria nagar,
pondicherry-605005

contact number:[protected]
[protected]

IFB — Washing machine not working.

I have been using IFB washing maching since the year 2000. Till now the effficiency of the customer care department was excellent. But recently I registered a complain with the call centre on 27th September. Till now the problem has not been solved. My machine is under AMC. My complaint no. is760468. I have been calling the call centre everyday. Everyday I am being given an assurance but nothing is being done about it. Please look into the matter.

Thanks

J.J. Rappai

I bought IFB washing machine AW60-8062 Fully Automatic in Feb, 2011. I hardly used 2 month then we went on holiday, came back in June then we found machine nonfunctional. I registered my complained 26 June, 2011. But till date there no work done et all, machine is still nonfunctional. Cutomer care office said they changed contract working for them & told me that you have too complain again, I did (complained no.7251037). Now, almost 4 month gone but my machine still not repaired, think about the service of IFB customer care. His/her engineer even did find right probelm in machine, Ist he told that PCV not working they tried to change that but not working then his/her worker said I do not know the right problem so we want to bring your machine too service center BUT 4 days gone no body came to pick the machine even though we called everyday. What should be do? We are employees, having two kids we needed machine everyday BUT because of them (IFB customer) we paying Rs 1000/- every month for a person to do the job. Our schedule disturbed, we lost lot of money as well as valuable time. Now, we are planning too go against them in CONSUMER COURT.
Thanks
Aditya K Singh

IFB WASHING MACHINE — MACHINE UNDER AMC AND STILL REPAIR NOT DONE , ITS BEEN 2 MONTHS FROM THE TIME OF INITIAL COMPLAINT

INITIAL COMPLAINT WAS MADE NEARLY 2 MONTHS AGO AND TILL DATE THE REPAIR IN OUR WASHING MACHINE AS NOT BEEN RECTIFIED BY THE IFB. INSPITE OF HAVING AMC FOR THE MACHINE. PLEASE GUIDE US.

IFB (Washing Machine) — Pathetic After sales service (AMC)

On 5th of Dec 2011 a complaint was logged in with IFB customer service about the machine not working. IFB customer care registered a service request and gave us a service request number 7778495 and said that within 24 hours their service engineer will visit our home to inspect and rectify based on the terms of AMC with IFB.

After two days since no one called or visited our house to service the machine we called back IFB customer care. The customer care executive took
the service request number and said that their service engineers were very busy and hence they will depute one of their technical staff within 24 hours. But even on 8th Dec 2011 no one came. Finally after another reminder call to customer care on 9th Dec 2011 one technical staff Mr Pandi (Service partner) visited and inspected the machine. After inspecting he said there is no problem with the machine and only the suspension to the tub is weak and hence the machine had stopped working. He said he will take a request for replacement of the suspension and arrange for spares within 2 days ( rectify before 12th Dec). He asked us to continue using the machine. When the machine was switched on 10th December it started but stopped immediately with a loud bang. After which it did not work at all.

Since the technical staff did not come on 12th we called up IFB customer care and reported. Even then there was response and hence we called Mr
Pandi who said some senior technical staff will attend to us. The next day one person visited us and inspected the machine and said it was not the problem with the suspension but the TUB has to be replaced and he will order for it and it might take 2 days. Hence even on 15th nothing happened. No calls or service. Hence we called up the IFB service partners office. One Ms Rajeshwari said that she is making a commitment to get the spare (TUB) before 23rd Dec 2011 and she will call on 20th to reconfirm. Since she did not call we called her. When we called Ms Rajeshwari the service partner of IFB she said the spare TUB was not available in Chennai and she has to get it from GOA and hence she cannot help us. She said "if you want further clarity please speak to Ms. Chao on[protected]. When we called up Ms Chao she was not aware of any of this but said she will be able to resolve this matter by 26th Dec 2011. She refused to give any name or number of service manager of IFB to share my grievances.

We seem to be going around in circles and the problem remains. Kindly advice what should be done?


Johnson

An ELITE SX wasing machine of IFB INUSTRIES was supplied and installed at my residence yesterday. The trial run for cleaning up--which was estimated to take two and a half hours(on temperature 95 degrees) got completed in one and a half hours.


This morning I tried washing under 'Quick' setting expected to take 33 minutes. After coming to 2 minutes the machine juggled between 3 minutes and 2 minutes 12 times. I lost my patience and used 'pause' and turned the knob to initial position. Water from the clothes HAD NOT BEEN DRAINED.


Either there is something wrong or they do not have enough technical expertise here in Chennai to explain things. I SUGGEST THEY GET AN EXPERT FROM THE FACTORY WITHOUT FURTHER LOSS OF TIME AND LOOK INTO THIS. The easier solution may be to take back the machine, reimburse me and not have me as a customer. That still will not take away the possible defect in design or in the product handed over.

I had a very agonising experience with their ADMIRAL 7030 machines --two units--both not working as per specifications.

Dear IFB

I purchased IFB washing machine ELENA VX on[protected] within one month machine was under repair problem of automatic section of hot water means boiling water
Selection with this problem my clothes were damaged a lot that time I told service people to replacement of the machine, they said its small problem next time if its under repair then we replace it.

After 9 months again machine is under repair now timer problem with this programing will not work. I told service people to replace it, But they told me to talk with
Mr. Nagasai inchange when I told him about the problem, His way of speaking with the customer is not good. And he as given me an idea that you could have exchanged the machine last time it itself, But now it's not possible for a replacement.

Someone needs to get the top management of this company aware of how shoddily their people work.
I would request the authorities to kindly look into the matter and get my washing machine replaced as soon as possible.
Don't force me to go to consumer court.



Regards
Arundhati
[protected]@gmail.com
[protected]

IFB is well known for poor service. They also cheat by having spares like motors rewound at local dealers and the drums welded at local repair shops/garages. these are the replacement spares that are provided thus cheating on taxes to the government .This is the process at mumbai .Also spares are being taken from buy back machines and used for spares replacement

Bad service

IFB — WASHING MACHINE NOT WORKING IN WARRANTY PERIOD

WASHING MACHINE NOT WORKING IN WARRANTY PERIOD

Microwave demo

sir

IFB SERENA SX 5.5 WASHING MACHINE

WASHING MACHINE IS NOT WORKING PROPERLY AND WATER NOT DRAIN FROM THE MACHINE, WATER LEAKING BOTTOM OF THE MACHINE

improper functioning and stand replacement

ifb washing machine stand is totally rusted and machine needs a service