[Resolved]  IFB Washing Machine — Dryer not working (water not getting drained from the machine)

I've already committed above that I would recommend IFB washing machine because of its excellent performance and hassle free maintenance.

As there is no option in your official website for complaints, I wish to add the same here. I request the concerned to help me and sort out my problem immediately.

1) Job code no.1540078...replacing of pump completed on 15th Feb 2008.
2) Job code no. 1604484 dated 05/03/2008...water not getting drained. No engineer turned up. After repeated calls to ur toll free no., engineer attends the call after 3 days and reports that the motor is not working and has to be replaced and the cost for which is Rs.3000/-. He suggested that if AMC is taken at this point, I will have to pay only Rs.2673 towards AMC and the motor will be replaced after 40 days (he will be giving a ‘Machine checked and found OK’ status. After a gap of a week of 10 days, I have to report about the dryer not working and for this it will take 40 days for replacement). I repeatedly requested him to replace the motor within a week or max of 10 days. But he said he cannot go against the laid company rules. So this job number was never closed and only after reminding your customer care, it was closed by the call centre people forcibly.
3) Today ie., 30/5/2008, your engineer visited me upon my request as I was ready to take the AMC. When I heard the terms of AMC, I was irritated. When I discussed with him how AMC should work, he did not have answers and he said he is not interested to proceed with AMC formalities with me.
4) As soon as he left my residence, I booked another job with your call center bearing the no. 39450 requesting for AMC.

I now request the authorities to kindly do the needful which you think is the best.